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Quality Assurance and Operational Risk Manager
Castle Trust Bank. Lead the day-to-day delivery and continued development of the First Line Quality Assurance and Operational Risk frameworks .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Quality Assurance and Operational Risk frameworks, with a strong focus on incident management, root cause analysis, and continuous improvement. Proven ability to lead teams, manage stakeholder relationships, and produce governance reporting within the financial services sector.
Highest-signal resume keywords
Quality Assurance FrameworksOperational Risk ManagementRoot Cause AnalysisStakeholder ManagementGovernance Reporting
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality AssuranceOperational RiskIncident ManagementControl FrameworksRoot Cause AnalysisRemediation TrackingThematic AnalysisContinuous ImprovementTrend AnalysisManagement Information Production
Soft Skills
Strong Communication SkillsStakeholder ManagementTeam LeadershipCustomer Outcome ChampionRelationship Building
Industry Keywords
Financial ServicesBankingMortgagesConsumer FinanceOperational ResilienceControl EnhancementAssurance Programmes
About the role
Key responsibilities & impact- Lead the day-to-day delivery and continued development of the First Line Quality Assurance and Operational Risk frameworks
- Identify risks, incidents and control weaknesses through robust root cause analysis
- Define clear and measurable remediation
- Own and maintain the First Line Quality Assurance framework, methodology and governance
- Ensure QA activity is delivered consistently and in line with agreed standards and risk appetite
- Lead and develop colleagues responsible for quality assurance reviews across operational processes
- Oversee calibration, trend analysis and reporting
- Identify emerging themes, control weaknesses and potential customer outcome risks
- Drive continuous improvement across QA methodology, reporting and oversight
- Ensure QA findings lead to clear actions, ownership and measurable remediation
- Lead First Line Operational Risk activity
- Manage and develop Operational Risk Analysts responsible for incident and breach reporting, issue assessment, root cause analysis, remediation tracking and thematic analysis
- Support business areas to identify, assess and manage operational risks and control weaknesses
- Ensure incidents are recorded, investigated and escalated appropriately
- Monitor remediation plans to ensure actions are completed effectively and within agreed timescales
- Embed a strong risk and control culture across operational teams
- Contribute to operational resilience and continuous improvement initiatives
- Produce management information for senior leaders and governance forums
- Build working relationships across Operations, Risk, Compliance and wider business teams
- Support regulatory, audit and assurance activity when required
Requirements
What you’ll need- Experience within financial services ideally Banking, Mortgages or Consumer Finance
- Demonstrated experience within Quality Assurance, Operational Risk, Risk and Control, or Operational Oversight
- Ability to balance day-to-day operational delivery with longer-term continuous improvement
- Experience producing management information and governance reporting
- Strong understanding of operational risk principles, incident management and control frameworks
- Ability to identify themes, root causes and process improvement opportunities
- Strong stakeholder management and communication skills
- Champion of customer outcomes
- Experience supporting operational resilience, control enhancement or assurance programmes
Benefits
Comp & perks- Competitive salary
- Performance bonus (based on individual and company performance)
- Generous contributory pension through Hargreaves Lansdown
- Life Assurance
- 25 days’ holiday + option to buy/sell 5 days
- Additional paid volunteering day
- Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
- Free access to BHSF Rise EAP to support colleague health and wellbeing
- Gym discounts
- Season ticket travel loans (if applicable)
- A supportive, inclusive culture where your work has real impact
- Hybrid working: 3 days office and 2 days at home