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Quality Assurance and Operational Risk Specialist
Castle Trust Bank. Conduct quality assurance reviews across operational processes using agreed methodologies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Quality Assurance and Operational Risk within a regulated environment, focusing on process adherence, risk management, and data-driven decision-making. Proficient in producing management information and conducting thorough analysis to support performance improvement and compliance.
Highest-signal resume keywords
Quality AssuranceOperational Risk ManagementRegulatory ComplianceData AnalysisStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality Assurance MethodologiesProcess AssessmentRoot Cause AnalysisManagement Information ProductionRegulatory Reporting
Soft Skills
Strong CommunicationAttention to DetailProblem-SolvingConstructive FeedbackCustomer Focus
Industry Keywords
FCA Regulated EnvironmentOperational ProcessesRisk & ControlThematic ReviewsGovernance Requirements
About the role
Key responsibilities & impact- Conduct quality assurance reviews across operational processes using agreed methodologies
- Complete call, case and process assessments to evaluate customer outcomes, regulatory compliance and process adherence
- Participate in calibration activities to ensure consistency and accuracy of QA assessments
- Identify trends, themes and emerging risks through QA reviews
- Provide clear, constructive and evidence-based feedback to support performance improvement
- Maintain accurate records of QA findings in line with governance requirements
- Support production of management information and reporting through accurate data capture and analysis
- Contribute to enhancement of QA frameworks, processes and templates
- Support day-to-day delivery of First Line Operational Risk activities
- Assist with incident and breach logging, issue assessment and triage, root cause analysis, remediation tracking, and evaluation of remediation effectiveness
- Ensure incidents and issues are accurately recorded and escalated where appropriate
- Monitor remediation progress and highlight overdue or at-risk actions
- Identify recurring issues, emerging risks and control weaknesses across the business
- Support colleagues in understanding and managing operational risks
- Contribute to thematic reviews, analysis and reporting
- Produce management information and reporting for governance forums
- Collaborate with Operations, Risk and Compliance teams
- Provide data and insight to support decision-making
- Support internal audits, regulatory reviews and assurance activities where required
Requirements
What you’ll need- Experience within Quality Assurance, Operational Risk, Risk & Control, Operational Oversight or similar functions in a regulated environment
- Experience of First Line risk in a FCA regulated environment
- Strong understanding of operational processes, controls and risk management principles
- Experience identifying trends, root causes and process improvement opportunities
- Strong communication and stakeholder engagement skills
- Experience producing management information and reporting
- Excellent analytical and problem-solving capabilities
- Strong attention to detail and commitment to accuracy
- Naturally curious and driven by data and insight
- Comfortable providing constructive challenge and seeing issues through to resolution
- Customer and outcomes-focused mindset
Benefits
Comp & perks- Competitive salary
- Performance bonus (based on individual and company performance)
- Generous contributory pension through Hargreaves Lansdown
- Life Assurance
- 25 days’ holiday + option to buy/sell 5 days
- Additional paid volunteering day
- Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
- Free access to BHSF Rise EAP to support colleague health and wellbeing
- Gym discounts
- Season ticket travel loans (if applicable)
- A supportive, inclusive culture where your work has real impact