Aftermarket Account Manager

Caterpillar Inc.

. Own the post-delivery customer relationship and aftersales experience .

Posted 11/5/2026full-timeUnited StatesMid-LevelSenior💰 $147,760 - $221,640 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in customer relationship management, account management, and developing customized solutions to enhance customer satisfaction and uptime. Proficient in effective communication, negotiation, and critical thinking to drive successful aftersales strategies and support plans.

Highest-signal resume keywords

Customer Relationship ManagementAccount ManagementEffective CommunicationNegotiation TechniquesCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Solutions DevelopmentDecision-MakingRelationship ManagementAftersales Strategy ExecutionQuality & Reliability SupportSupport Operations ManagementCommissioning SupportLifecycle Support Risk IdentificationContinuous Improvement PlanningCaterpillar Systems Knowledge

Soft Skills

Customer FocusProblem-SolvingCollaborationLeadershipAdaptability

Certifications & Qualifications

Bachelor's Degree in Engineering

Industry Keywords

Cat Dealer OperationsAftersales ExperienceService CampaignsCross-Functional ResolutionDealer Product Support

About the role

Key responsibilities & impact

Own the post-delivery customer relationship and aftersales experience
Develop and execute account-specific aftersales strategies and support plans
Serve as the primary escalation point, leading critical issue containment and resolution to protect customer uptime
Drive account playbooks, service campaigns, and cross-functional resolution actions
Direct dealer product support execution and drive capability and continuous improvement plans
Identify lifecycle support risks and opportunities proactively to improve reliability, uptime, and customer satisfaction
Provide end-to-end customer support for strategic and managed data center accounts across Aftersales, Quality & Reliability, Support Operations & Aftermarket, and Commissioning Support
Coordinate internal, dealer, and customer resources from containment through resolution
Build sustainable product support capabilities that strengthen customer and dealer performance

Requirements

What you’ll need

Extensive experience and knowledge of customer focus and creating customized customer solutions
Extensive experience and knowledge of decision-making and critical thinking
Extensive experience and understanding of effective communication concepts, tools and techniques
Extensive experience and knowledge of successful negotiation concepts and techniques
Extensive experience and knowledge of relationship management techniques
Extensive experience and knowledge of account management
Bachelor's degree in engineering
Knowledge of Caterpillar Systems
An understanding of Cat Dealer operations
Travel up to 40% is required
Visa sponsorship is not offered; applicants requiring employer-specific sponsorship are not eligible
Must work a 5-day-a-week schedule in the office
Successful completion of a drug screen required as a condition of employment

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
Domestic relocation assistance
Relocation is available for this position