Change Management and Training Lead

Caterpillar Inc.

. Provide dealer and internal change management support, thought leadership, and guidance for adoption of the Cat ERP solution leveraging Microsoft Dynamics 365 .

Posted 11/2/2026full-timeUnited StatesSenior💰 $128,470 - $192,710 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Microsoft Dynamics 365 and change management processes, with a strong ability to develop training strategies and manage multiple projects effectively. Proficient in stakeholder management and analytical decision-making to enhance dealer experiences and operational efficiency.

Highest-signal resume keywords

Microsoft Dynamics 365Change ManagementStakeholder ManagementProject AdministrationAzure DevOps

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Change Management ProcessesProject ManagementData Gathering TechniquesAnalytical SkillsAgile TrainingTraining Strategy DevelopmentOperational Planning TechniquesDecision-Making ProcessesDashboard DevelopmentRisk Contingency Planning

Soft Skills

Facilitation SkillsInterpersonal SkillsCommunication SkillsInfluencing SkillsTraining and Education Skills

Tools & Technologies

Power BIExcelMS PowerPointMS ProjectSharePointTeams

Industry Keywords

Caterpillar Digital PortfolioCaterpillar Dealer OperationsChange Management Best PracticesProject Administration ToolsGTM Execution

Tech Stack

Tools & technologies

AzureERP

About the role

Key responsibilities & impact

Provide dealer and internal change management support, thought leadership, and guidance for adoption of the Cat ERP solution leveraging Microsoft Dynamics 365
Develop and execute the dealer training strategy
Manage day-to-day activities of change management projects, including project responsibilities and schedules
Develop contingency plans for potential risks
Implement internal change management best practices across workstreams
Define dealer training strategy, approach, tools, processes, and resourcing
Assist with stakeholder updates to influence changes in behavior and processes
Manage intake of product features through the DRB from Product teams for adoption and GTM execution
Develop and deploy the dealer change management framework and guidance
Educate global users on change management processes, methods, and systems
Participate in business requirements gathering, document requirements, and support tooling development with internal partners
Identify opportunities to improve dealer experience and accelerate time-to-market
Track key metrics and evaluate the success of change management initiatives
Build and share knowledge through blogs, workshops, and training sessions
Educate end-users, champions, and stakeholders to support transition without anxiety or fear
Measure transition success using dashboard and BI tools

Requirements

What you’ll need

Hands-on experience with Microsoft Dynamics 365 in a product, process or deployment leadership role
Technical background with a solid understanding of IT systems and their interactions
Proven ability to manage multiple projects and work with several dealers simultaneously
Working knowledge of Azure DevOps
Advanced knowledge of Excel, MS PowerPoint, and MS Project
Proficiency in collaboration tools (SharePoint, Teams) and dashboards (Power BI)
Strong analytical skills to interpret requirements and support decision-making
Exceptional facilitation and stakeholder management abilities
Experience presenting to and interacting with executive leaders
Previous agile training (sprint planning, daily scrums, sprint, retrospective)
Knowledge of the Caterpillar digital portfolio
Knowledge of Caterpillar Dealer Operations
Knowledge of effective planning techniques and ability to contribute to operational, tactical and strategic planning
Knowledge of project administration best practices and project administration tools
Knowledge of decision-making processes and associated tools and techniques
Knowledge of data gathering and reporting tools, techniques and processes
Knowledge of implementing application software within an organization and helping end-users perform specific tasks
Visa sponsorship is not available for this position
Successful completion of a drug screen is required

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement