Customer Relationship Manager – Mining

Caterpillar Inc.

. Serve as Caterpillar’s senior relationship lead for key mining customers across Canada .

Posted 9/30/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$144,240 - CA$180,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic customer relationships within the mining sector, leveraging customer insights to drive engagement and enhance satisfaction. Proficient in executive-level communication, negotiation, and value-based selling principles.

Highest-signal resume keywords

Customer Relationship ManagementMining Operations KnowledgeExecutive-Level CommunicationNegotiation SkillsValue-Based Selling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mining TechnologiesCustomer-Centric PrinciplesStrategic PlanningStakeholder MappingAccount Management

Soft Skills

Interpersonal SkillsInfluencing SkillsAnalytical SkillsProblem-Solving SkillsRelationship Building

Industry Keywords

Mining SectorCustomer ExperienceCustomer SatisfactionGlobal EngagementIncentive Programs

About the role

Key responsibilities & impact

Serve as Caterpillar’s senior relationship lead for key mining customers across Canada
Build and maintain relationships with executive leadership, procurement, supply chain, sustainability, and operations stakeholders
Develop and execute comprehensive customer relationship strategies, including engagement plans, initiatives, and stakeholder mapping
Leverage customer insights to identify opportunities, mitigate risks, and enhance customer experience
Advocate for customer relationship strategy across the enterprise
Share customer feedback and market insights to influence business decisions and strategic planning
Act as primary executive customer liaison and facilitate access to Caterpillar leadership and strategic resources
Manage global customer incentive and recognition programs, including governance, communications, and compliance
Coordinate cross-functional and global engagement across regions and dealer networks
Identify opportunities to expand customer value, increase engagement, and support profitable growth
Monitor customer satisfaction, business performance, and strategic objectives
Lead initiatives that strengthen customer loyalty and improve business results

Requirements

What you’ll need

Exceptional executive-level communication and interpersonal skills
Spanish and/or Portuguese proficiency is a plus
Demonstrated knowledge of mining operations, mining technologies, or related industries
Experience in sales, engineering, customer-facing, or commercial roles within the mining sector is preferred
Experience managing strategic customer relationships and account plans
Ability to coordinate resources, align stakeholders, and deliver consistent value and support
Strong understanding of customer-centric principles and practices
Proven ability to analyze complex situations, evaluate information, identify risks and opportunities, and make sound business decisions
Strong negotiation and influencing skills
Ability to establish, develop, and maintain trusted relationships
Knowledge of value-based selling principles and practices
Ability to travel up to 50%
Must be authorized to work in Canada; visa sponsorship is not available

Benefits

Comp & perks

Annual incentive bonus plan
Medical, dental, and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
Defined Contribution Pension Plan
Employee Share Purchase Plan
Short and long-term disability coverage
Life Insurance
Employee Assistance Programs
Remote work option from a home office within Ontario
Up to 50% travel opportunities to customer and Caterpillar facilities globally