Customer Solutions Representative, Building Construction Products

Caterpillar Inc.

. Deliver the annual business plan for the assigned territory, including BCP machine, parts, attachment, services, Customer Value Agreement, customer activation, and other prioritized commercial goals .

Posted 11/6/2026full-timeUnited StatesMid-LevelSenior💰 $112,710 - $169,060 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving sales growth and enhancing dealer capabilities through effective relationship management and strategic execution of business plans. Proficient in utilizing digital platforms and machine technology to improve customer engagement and operational efficiency.

Highest-signal resume keywords

Sales Growth SupportDealer Capability DevelopmentCustomer OnboardingConstruction Industry KnowledgeRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BCP Machine SalesParts SalesAttachment SalesServices SalesFunnel ManagementPerformance ReviewsCorrective Action PlanningForecastingInventory PlanningCommercial Programs

Soft Skills

Solution-Oriented ApproachResilienceStrong Organizational SkillsInfluencing ChangeMotivating Others

Tools & Technologies

Cat CentralVisionLinkShop.cat.comParts.cat.com

Industry Keywords

Customer Value AgreementVoice of CustomerVoice of DealerDealer DevelopmentCommercial Goals

About the role

Key responsibilities & impact

Deliver the annual business plan for the assigned territory, including BCP machine, parts, attachment, services, Customer Value Agreement, customer activation, and other prioritized commercial goals
Use BCP business-process guidance to support variance programs and other commercial actions that grow machine, parts, attachment, and services sales
Partner with dealer sales, parts, service, product, attachment, and marketing teams to strengthen cross-functional execution and dealer capability
Support attachment forecasting, ordering, inventory planning, sales strategy, marketing, and new attachment introductions
Identify opportunities to grow Caterpillar BCP sales and displace competitive offers
Develop and promote Customer Value Agreement offers, including Services Commitment
Improve dealer sales performance through funnel management, performance reviews, and corrective action planning
Drive dealer and customer adoption of digital platforms and machine technology, including Cat Central, VisionLink, shop.cat.com, and parts.cat.com
Visit customers regularly to understand needs, gather insights, present solutions, answer questions, and resolve issues
Share Voice of Customer and Voice of Dealer insights with Sales Support, Services Development, product groups, and other internal stakeholders
Manage customer and dealer relationships, deliver the assigned territory business plan, improve customer onboarding, and advance growth across the BCP portfolio

Requirements

What you’ll need

Experience in a dealer-facing field assignment or equivalent customer-facing role
A solution-oriented, resilient approach with a strong customer-back mindset
Strong organizational skills with the ability to self-manage time and priorities
Experience supporting sales growth, dealer capability development, customer onboarding, or commercial programs
Experience in machine sales, attachments, parts, services, dealer development, or product support
Ability to apply construction industry knowledge to diverse customer, dealer, and business situations
Proven ability to build relationships across a matrix organization and influence outcomes for assigned dealer territories
Strong communication and interpersonal skills, with the ability to motivate others, influence change, and execute through ambiguity
Required travel of more than 50%
Bachelor's degree preferred
Must work onsite five days per week
Not eligible for Visa sponsorship or ISE
Successful completion of a drug screen required as a condition of employment

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
Company vehicle
Cell phone stipend
Relocation assistance