Customer Solutions Representative

Caterpillar Inc.

. Deliver the annual business plan for the assigned territory, including BCP machine, parts, attachment, services, Customer Value Agreement, customer activation, and other prioritized commercial goals .

Posted 9/18/2026full-timeBirmingham • Alabama • United StatesMid-LevelSenior💰 $97,530 - $146,290 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving sales growth and dealer capability development through effective customer engagement and cross-functional collaboration. Proficient in utilizing digital platforms and machine technology to enhance customer value and support commercial goals.

Highest-signal resume keywords

Sales Growth SupportDealer Capability DevelopmentCustomer Value Agreement DevelopmentConstruction Industry KnowledgeCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Machine SalesParts SalesAttachment SalesServices SalesFunnel ManagementPerformance ReviewsCorrective Action PlanningInventory PlanningSales StrategyCustomer Onboarding

Soft Skills

Solution-Oriented ApproachStrong Organizational SkillsRelationship BuildingInfluencing OutcomesMotivating Others

Tools & Technologies

Cat CentralVisionLinkShop.cat.comParts.cat.com

Industry Keywords

Dealer-Facing ExperienceCustomer-Facing RoleVoice of CustomerVoice of DealerCommercial Programs

About the role

Key responsibilities & impact

Deliver the annual business plan for the assigned territory, including BCP machine, parts, attachment, services, Customer Value Agreement, customer activation, and other prioritized commercial goals
Use BCP business-process guidance to support variance programs and other commercial actions that grow machine, parts, attachment, and services sales
Partner with dealer sales, parts, service, product, attachment, and marketing teams to strengthen cross-functional execution and dealer capability
Support attachment forecasting, ordering, inventory planning, sales strategy, marketing, and new attachment introductions
Identify opportunities to grow Caterpillar BCP sales and displace competitive offers
Develop and promote Customer Value Agreement offers, including Services Commitment
Improve dealer sales performance through funnel management, performance reviews, and corrective action planning
Drive dealer and customer adoption of digital platforms and machine technology, including Cat Central, VisionLink, shop.cat.com, and parts.cat.com
Visit customers regularly to understand needs, gather insights, present solutions, answer questions, and resolve issues
Share Voice of Customer and Voice of Dealer insights with Sales Support, Services Development, product groups, and other internal stakeholders

Requirements

What you’ll need

Experience in a dealer-facing field assignment or equivalent customer-facing role
A solution-oriented, resilient approach with a strong customer-back mindset
Strong organizational skills with the ability to self-manage time and priorities
Experience supporting sales growth, dealer capability development, customer onboarding, or commercial programs
Experience in machine sales, attachments, parts, services, dealer development, or product support
Ability to apply construction industry knowledge to diverse customer, dealer, and business situations
Proven ability to build relationships across a matrix organization and influence outcomes for assigned dealer territories
Strong communication and interpersonal skills, with the ability to motivate others, influence change, and execute through ambiguity
Ability to travel 50%+
Must work onsite five days per week, Monday through Friday
Visa sponsorship is not available
Successful completion of a drug screen required for employment
Bachelor's degree, preferred

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
Company vehicle
Cell phone stipend
Relocation assistance