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Customer Solutions Representative
Caterpillar Inc.. Manage dealer relationships to market company products and services .
Posted 9/17/2026full-timePhiladelphia • Pennsylvania • United StatesMid-LevelSenior💰 $97,530 - $146,290 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing dealer relationships and sales performance in the construction equipment sector, with a strong focus on sales forecasting, product positioning, and customer satisfaction. Capable of analyzing business situations and implementing effective strategies to drive sales growth and improve customer outcomes.
Highest-signal resume keywords
Dealer Relationship ManagementSales ForecastingProduct PositioningPerformance Review ProcessesCustomer Insights Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Strategy DevelopmentPerformance Gap IdentificationCorrective Action ImplementationSales Techniques GuidanceMarket Knowledge
Soft Skills
Strong Communication SkillsTrust BuildingInfluencing OutcomesValue-Based SellingAnalytical Thinking
Industry Keywords
Construction Equipment SalesDealer Sales CapabilityCustomer-Focused SolutionsSales Performance ReviewsBusiness Data Analysis
About the role
Key responsibilities & impact- Manage dealer relationships to market company products and services
- Support development of dealer sales capability
- Strengthen machine, attachment, and service sales
- Support new product rollouts
- Review dealer performance and identify opportunities to improve business results and customer outcomes
- Review and support variance programs and commercial actions using established processes
- Help dealers build forecast, sales, rental and used-equipment strategies
- Provide guidance on sales techniques and product positioning
- Conduct regular sales performance reviews with dealers
- Identify performance gaps and support corrective actions
- Present products and services to stakeholders
- Respond to customer questions and support customer-focused solutions
- Partner with dealers and internal teams to improve business results and customer outcomes
Requirements
What you’ll need- Experience managing dealer, customer or partner relationships in a construction equipment sales environment
- Knowledge of sales forecasting, dealer strategy, product positioning and performance review processes
- Demonstrated success using customer insights, market knowledge and business data to support sales growth and customer satisfaction
- Experience presenting products, services or business recommendations to internal stakeholders, dealers or customers
- Ability to identify performance gaps, recommend corrective actions and follow through with practical business solutions
- Strong communication skills with the ability to build trust, influence outcomes and support value-based selling conversations
- Demonstrated ability to analyze business situations, prioritize competing needs and make sound recommendations using informed judgment
- Visa sponsorship and ISE are not available
- Successful completion of a drug screen required as a condition of employment
- Ability to work onsite 5 days a week when not traveling
- Ability to travel 50% plus
Benefits
Comp & perks- Relocation assistance
- Medical, dental, and vision benefits
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Health Lifestyle Programs
- Employee Assistance Program
- Voluntary Benefits and Employee Discounts
- Career Development
- Incentive bonus
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement