Customer Support Engineer

Caterpillar Inc.

. Monitor overall performance, including reliability, durability, maintainability, and serviceability, of assigned current and future products .

Posted 9/23/2026full-timeBrisbane • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product support functions and processes, with a focus on improving product performance and resolving technical issues. Strong communication and interpersonal skills are essential for building relationships and effectively conveying information to stakeholders.

Highest-signal resume keywords

Product Support FunctionsTechnical Issue TroubleshootingEffective CommunicationInterpersonal SkillsField Problem Resolution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Repair PracticesProduct Use PracticesDealer Service CapabilitiesField Rework ProgramsPerformance Monitoring

Soft Skills

High Stress ToleranceRelationship BuildingCollaborationCreativity in Problem Solving

Certifications & Qualifications

University Degree

Industry Keywords

Load & HaulRigid Frame TrucksWarranty Cost ReductionCommercial Impact ManagementInternational Environment Experience

About the role

Key responsibilities & impact

Monitor overall performance, including reliability, durability, maintainability, and serviceability, of assigned current and future products
Train and support field Technical Support Representatives and dealer technicians
Own and establish commercial impact on product problems
Manage Top Commercial Issue list processes
Identify, investigate, and obtain resolution commitments for significant field problems
Maintain and improve assigned product performance
Reduce warranty cost and customer impact of field product problems
Initiate, develop, and cost-justify field rework programs and product support programs
Manage products and commercial issues throughout ANZP and CJL territories
Serve as global lead on Load & Haul and Rigid Frame Trucks

Requirements

What you’ll need

Demonstrated effective verbal and written communication
Credibility and persuasiveness in conveying information to customers and stakeholders
High stress tolerance and ability to maintain composure in challenging situations
Ability to work independently and creatively to resolve customer issues
Ability to build and maintain relationships with various stakeholders
Strong interpersonal skills to foster collaboration and trust
Comprehensive knowledge of product support functions, processes, and systems
Proficiency in repair practices, product use practices, and dealer service capabilities and processes
Experience troubleshooting technical issues and providing effective solutions
University degree
Experience working in an international environment
Ability to work onsite five days a week
Ability to travel up to 30%
Visa sponsorship is not available; applicants must have the required work authorization

Benefits

Comp & perks

30% travel at maximum
Equal Opportunity Employer