Digital Operations Representative

Caterpillar Inc.

. Govern dealer execution of strategically important digital initiatives to support business growth .

Posted 11/4/2026full-timeSolihull • United KingdomMid-LevelSenior💰 £49,500 - £57,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving digital adoption and managing stakeholder relationships to enhance dealer performance in e-commerce and technology platforms. Proficient in utilizing consulting techniques and CRM tools to influence decision-making and improve data management processes.

Highest-signal resume keywords

Digital Adoption StrategiesCaterpillar Applications ExperienceCRM Tools ProficiencyData Management Process ImprovementStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Focus PrinciplesConsulting TechniquesDecision-Making ProcessesCritical-Thinking ToolsEffective Communication Concepts

Soft Skills

Influencing SkillsAbility to Work in Fast-Paced Environment

Tools & Technologies

VisionLinkCat CentralParts.Cat.Com (PCC)SISMS SuiteSalesforceERP PlatformsAI Solutions

Industry Keywords

E-CommerceFleet ManagementCondition MonitoringConnectivityCustomer Data Platforms

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Govern dealer execution of strategically important digital initiatives to support business growth
Work with stakeholders to drive adoption of new technology
Grow dealers’ active customers on ecommerce, fleet management, condition monitoring, connectivity, and customer data platforms
Advise dealers on digital-project prioritization and resource allocation
Lead process improvements in data management, platform deployment, and technology adoption
Support development and manage implementation of internal and external adoption and communication strategies for new products, technology platforms, and applications
Support dealers situated in the Europe region

Requirements

What you’ll need

Knowledge of customer focus principles and practices
Knowledge of consulting techniques, roles, and responsibilities for providing technical or business guidance
Knowledge of decision-making processes and critical-thinking tools and techniques
Understanding of effective communication concepts, tools, and techniques
Knowledge of relationship-management techniques
Experience working with Caterpillar applications such as VisionLink, Cat Central, Parts.Cat.Com (PCC), and SIS
Knowledge of MS Suite, including Excel and PowerPoint, and AI solutions
Knowledge of CRM tools such as Salesforce and ERP platforms
Ability to influence internal business partners, dealers, and customers on digital tools to drive adoption and utilization
Ability to work in a very fast-paced environment with ambitious goals
Willingness/ability to travel 30% domestically and in Europe

Benefits

Comp & perks

27 days annual leave + bank holidays
Up to 10% annual bonus
Flexible Buy in Benefits such as Private Medical, Healthcare, Vison & Dental schemes, Green Car Scheme and more
Share Scheme (50% Company Matched)
Contributory Pension Scheme (Contribution double by Company up to 10%)
Free Car Parking
Caterpillar Advantage website
Helpful training
Relatable mentors
Global experience
Work-life balance
Growth opportunities