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Digital Product Owner – Cat Rentals Dealer Experience
Caterpillar Inc.. Own and evolve the product strategy and roadmap for dealer-facing customer engagement capabilities across the Cat Rentals ecosystem .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product strategy and roadmap development for dealer engagement, leveraging AI capabilities and Dynamics 365 to enhance customer interactions. Proven ability to analyze business needs, define workflows, and implement solutions that drive measurable improvements in customer satisfaction and operational efficiency.
Highest-signal resume keywords
Product Strategy DevelopmentDynamics 365 Customer ServiceWorkflow AutomationBusiness AnalysisCustomer Engagement Strategies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisUser Acceptance Testing (UAT)Workflow ImprovementDigital TransformationAI-Powered Solutions
Soft Skills
Effective CommunicationDecision-MakingCross-Functional Collaboration
Tools & Technologies
Dynamics 365Cat Converge SuiteCRM TechnologiesCopilot Studio
Certifications & Qualifications
CSPO Certification
Industry Keywords
Equipment RentalDealer OperationsCustomer ServiceConstruction EquipmentCustomer Journey
About the role
Key responsibilities & impact- Own and evolve the product strategy and roadmap for dealer-facing customer engagement capabilities across the Cat Rentals ecosystem
- Serve as the primary bridge between rental business stakeholders, dealers, and engineering teams
- Define and prioritize the product roadmap and backlog for dealer experience, customer engagement, and rental request management
- Partner with dealers and Rental & Used business teams to identify customer engagement challenges and improvement opportunities
- Define future-state workflows for inquiries, rental requests, reservations, quoting, customer communications, and fulfillment
- Lead transformation from the Dealer Management Tool toward an integrated dealer engagement platform using Dynamics 365, Cat Converge Suite, and AI capabilities
- Collaborate with Microsoft, Accenture, and engineering teams on future integrations supporting customer engagement and dealer workflows
- Define AI-powered capabilities for workflow automation, inquiry routing, and dealer-rental customer interactions
- Identify business challenges, inefficiencies, and process gaps and define solutions delivering measurable business value
- Provide rental business context, clarify requirements, and support engineering solution design and decisions
- Establish and measure KPIs including dealer response times, request processing times, workflow efficiency, conversion rates, and customer satisfaction
- Advocate for dealers and rental customers throughout product development
Requirements
What you’ll need- Knowledge of business analysis and the tasks, techniques, and tools required to identify business needs and recommend stakeholder-value solutions
- Knowledge of decision-making processes and associated tools and techniques
- Ability to analyze situations and reach productive decisions based on informed judgment
- Understanding of effective communication concepts, tools, and techniques
- Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs
- Knowledge of User Acceptance Testing (UAT) activities, tasks, tools, and techniques
- Ability to design, implement, and evaluate end-user acceptance tests
- Experience working in cross-functional environments involving business stakeholders, engineering teams, dealers, and external partners
- Experience in equipment rental, dealer operations, customer service, construction equipment, or related domains
- Understanding of rental customer journeys, including inquiries, reservations, quoting, contracts, fulfillment, and customer support
- Experience defining business processes, workflow improvements, and customer engagement strategies for enterprise-scale digital products
- Experience leading dealer-facing initiatives, customer experience improvements, or digital transformation programs
- Familiarity with customer engagement platforms, workflow automation, AI-enabled solutions, and CRM technologies
- Experience with Dynamics 365 Customer Service, Dynamics 365 Contact Center, Copilot Studio, or similar platforms preferred but not required
- CSPO or similar Product Management certification preferred but not required
- Visa sponsorship is not available for this position
- Successful completion of a drug screen required
Benefits
Comp & perks- Medical, dental, and vision benefits
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Health Lifestyle Programs
- Employee Assistance Program
- Voluntary Benefits and Employee Discounts
- Career Development
- Incentive bonus
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement