Digital Technical Support Analyst

Caterpillar Inc.

. Provide worldwide support for the overall Cat Digital portfolio, including on-board and off-board issues .

Posted 10/28/2026full-timeBangalore • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Telematics Product support and technical troubleshooting, with a strong focus on customer relationship management and effective communication. Capable of providing worldwide support for the Cat Digital portfolio while adhering to service level agreements.

Highest-signal resume keywords

Telematics SupportTechnical Support ExperienceCustomer SupportTroubleshooting SkillsService Level Agreement Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingCritical ThinkingProduct SupportDigital Product KnowledgeHardware Analysis

Soft Skills

Customer Relationship ManagementCommunicationCollaborationFeedback and Improvement

Tools & Technologies

Enterprise EnvironmentsCloudApplicationsInfrastructure

Certifications & Qualifications

Technical Certification

Industry Keywords

Cat Digital PortfolioQuality Service EngineeringContinuous ImprovementDealer Support

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide worldwide support for the overall Cat Digital portfolio, including on-board and off-board issues
Serve as a Telematics Product expert / Subject Matter Expert
Stay current with digital products and applications
Collaborate with CCS Tier 2 team members to identify product issues
Perform basic triage, troubleshooting, and analysis of hardware failures
Communicate with Quality Service Engineers to drive continuous product improvements
Resolve customer and dealer issues promptly and follow up on commitments
Document issues and provide formal follow-up on the resolution process
Manage requests according to service level agreements
Provide technical input to digital product and application support teams
Work with Support Engineers to develop and improve product knowledge
Provide support to external business partners, customers, and dealers
Foster customer relationships through delivery on commitments, open communication, and continuous feedback and improvement
Perform other duties as assigned by Caterpillar management

Requirements

What you’ll need

Requires a college or University degree, technical certification or equivalent experience
At least 4 years of experience in Technical Support work
Exposure to enterprise environments (cloud, apps, infra)
Experience in product support or dealer / customer support work
Demonstrated technical troubleshooting & critical thinking skills
Telematics support
Ability to provide worldwide support for the Cat Digital portfolio
Ability to interact with business partners, customers, and dealers
Ability to manage requests according to service level agreements

Benefits

Comp & perks

Equal Opportunity Employer
Talent Community participation opportunity