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ETS Training Supervisor
Caterpillar Inc.. Lead global dealer- and customer-focused training strategy, delivery governance, and capability growth .
Posted 9/15/2026full-timeEdwards • Arizona • United StatesSeniorLead💰 $147,760 - $221,640 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading global training strategies, managing dealer networks, and executing operator training programs. Proven ability to develop and implement training governance, certification processes, and performance management for training teams.
Highest-signal resume keywords
10+ Years Relevant Industry ExperienceCaterpillar Product KnowledgeHeavy Equipment Operating ExperienceTraining Program ManagementLeadership Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Strategy DevelopmentCertification Program ManagementPerformance ManagementOperational ExcellenceMarket Trend AnalysisContent Development CollaborationTraining Revenue GrowthDigital AdoptionScheduling Tools ProficiencyBilling Systems Proficiency
Soft Skills
Strong Organizational SkillsEffective Communication SkillsAdaptability in Fast-Paced EnvironmentsCollaboration Across TeamsTeam Development
Tools & Technologies
Scheduling ToolsBilling SystemsDemonstration & Learning Centers
Certifications & Qualifications
Successful Completion of Drug Screen
Industry Keywords
ConstructionQuarryMiningCat Technology ProductsDealer NetworkOperator Training Programs
About the role
Key responsibilities & impact- Lead global dealer- and customer-focused training strategy, delivery governance, and capability growth
- Scale high-quality operator training and strengthen dealer networks through certification and enablement
- Manage a worldwide team responsible for operator training coordination, dealer engagement, operator training certification execution, business development, and operational excellence
- Lead a global team of six training coordinators/instructors
- Identify growth opportunities across regions and dealer networks and develop regionalized expansion plans
- Build partnerships with dealers, internal business partners, and external customers
- Recruit, develop, train, and performance-manage the training team
- Foster collaboration across Demonstration & Learning Centers, dealer organizations, and cross-functional partners
- Oversee dealer certification programs and ongoing education initiatives
- Ensure dealers have tools, support, and structure to deliver high-quality operator training
- Own training delivery governance across regions and Demonstration & Learning Centers
- Establish, maintain, and audit quality standards for training execution, certification processes, and instructor development
- Partner with curriculum and content development teams on training materials
- Provide field-driven insights, market trends, and customer requirements for content development and continuous improvement
- Drive training revenue, dealer certifications, training volume, digital adoption, program quality, and new dealer/customer acquisition
Requirements
What you’ll need- 10+ years relevant industry experience (training, product support, operating, testing), preferably in construction, quarry, or mining
- Experience with Caterpillar products and customer applications across industries
- Experience with Cat technology products
- Deep knowledge of the Cat dealer network and training programs
- Strong organizational and communication skills
- Ability to manage travel logistics and expense reporting
- Proficiency in scheduling tools and billing systems
- Experience working in or with a DLC
- Ability to thrive in a fast-paced environment and adapt to challenges
- Heavy equipment operating experience
- Previous leadership experience a plus
- Previous experience with Caterpillar operator training programs a plus
- Up to 35% travel, with required ability to travel internationally
- Successful completion of a drug screen required as a condition of employment
Benefits
Comp & perks- Medical, dental, and vision benefits
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Health Lifestyle Programs
- Employee Assistance Program
- Voluntary Benefits and Employee Discounts
- Career Development
- Incentive bonus
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement