Industrial Generator Field Service Technician

Caterpillar Inc.

. Support service coordination for customer calls and requests.

Posted 9/17/2026full-timeFort Worth • Texas • United StatesJunior💰 $72,360 - $108,540 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and repairing gas/diesel engines and generator equipment, along with strong service coordination and customer support skills. Proficient in using diagnostic software and tools, while maintaining accurate service documentation and compliance with safety standards.

Highest-signal resume keywords

Troubleshooting Gas/Diesel EnginesService CoordinationDiagnostic Software ProficiencyNFPA70E Safety QualificationCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventative MaintenanceGenerator CommissioningElectrical DiagnosisService Order PreparationInvoicing ControlTechnical DocumentationLoad-Bank TestingWiring Diagram InterpretationSpare Parts ManagementMechanical Diagnosis

Soft Skills

OrganizationAccuracyCustomer ServiceWillingness to Travel

Tools & Technologies

Diagnostic SoftwareMeasuring InstrumentsSpecial ToolsService Library

Certifications & Qualifications

High School DiplomaValid Driver’s LicenseOSHA10 Safety Qualification

Industry Keywords

Service CoordinationWarranty ClaimsSpare Parts AdministrationTechnical SupportPPE Compliance

About the role

Key responsibilities & impact

Support service coordination for customer calls and requests.
Prepare service orders, warranty or goodwill claims, and process spare-parts and commercial administration.
Manage Genuine Parts and tools orders and customer correspondence.
Prepare service orders for invoicing, collecting required data, invoices, labor sheets, and spare-parts returns.
Maintain service-shop documentation and share technical information from the Service Library.
Control invoicing and close orders according to offer prices and customer conditions.
Support warehouse stock inventories and audits.
Perform preventative maintenance and on-site service activities on Olympian products.
Troubleshoot and repair gas/diesel engines and generator equipment at customer sites.
Use diagnostic software, special tools, and measuring instruments.
Prepare service reports, inspection protocols, photographs, and documentation folders.
Participate in internal and external training and stay current with technical innovations.
Provide technical advice and training to end customers and channel partners.
Provide remote technical support to Olympian employees.
Plan work preparation and post-work follow-up; maintain company vehicles, tools, and spare parts.
Conduct routine system testing, supervised load-bank testing, and operational checks.
Assist senior technicians with mechanical and electrical diagnosis, including fuel, cooling, and starting systems.
Diagnose and repair electrical faults.
Perform basic generator commissioning, start-ups, and ATS integration.
Respond to basic service calls and support emergency after-hours work.
Learn to interpret wiring diagrams, schematics, and technical manuals.

Requirements

What you’ll need

Requires a high school diploma or equivalent.
Typically requires 1-3 years of related experience.
Valid driver’s license and ability to meet background, drug, and medical requirements.
NFPA70E and OSHA10 safety qualification preferred for top candidates.
Accuracy, organization, customer service, and willingness to travel.
Frequently lift and/or move up to 50 pounds.
Required to wear Personal Protective Equipment (PPE), including steel-toed safety shoes and safety glasses.
Travel requirement of 70-90% local and 20-30% outside the local area.
Schedule: Monday–Friday, 7:00 AM–3:00 PM; 24/7 availability as needed.
May require passing a US Government background check.
Visa sponsorship is not offered; applicants requiring employer-specific sponsorship are not currently hired.
Any offer of employment is conditioned upon successful completion of a drug screen.

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
Company phone
Company Credit Card
Company Vehicle (including insurance, towing, and personal use)
Company Service Trucks assigned based on qualifications and business needs