Industrial Generator Field Service Technician, Level 2

Caterpillar Inc.

. Support service coordination for customer calls and requests .

Posted 9/17/2026full-timeFort Worth • Texas • United StatesJuniorMid-Level💰 $81,370 - $122,060 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and repairing mechanical and electrical faults, providing technical support, and managing service orders and documentation. Proficient in maintaining service shop operations and ensuring compliance with safety standards and customer service excellence.

Highest-signal resume keywords

Mechanical Fault DiagnosisElectrical Fault RepairService Order ManagementTechnical SupportNFPA70E Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventive MaintenanceGenerator CommissioningDiagnostic Software ProficiencyWiring Diagram InterpretationService Report Preparation

Soft Skills

Customer Service SkillsOrganizational SkillsAttention to Detail

Tools & Technologies

Diagnostic ToolsMeasuring InstrumentsLoad-Bank Testing Equipment

Certifications & Qualifications

OSHA10 CertificationValid Driver's License

Industry Keywords

Service CoordinationSpare Parts ManagementTechnical DocumentationPPE ComplianceField Service Operations

About the role

Key responsibilities & impact

Support service coordination for customer calls and requests
Prepare service orders, warranty or goodwill claims, and process spare-parts and commercial administration
Manage Genuine Parts and tools orders and customer correspondence
Prepare service orders for invoicing by collecting data, invoices, labor sheets, and spare-parts returns
Maintain Service Shop documentation and share technical information from the Service Library
Control invoicing and close orders according to offered prices and customer conditions
Support warehouse stock inventory processes and audits
Perform preventive maintenance and on-site service activities on Olympian products
Diagnose and repair mechanical and electrical faults on customer sites using diagnostic software, special tools, and measuring instruments
Prepare service reports, inspection protocols, photographs, and documentation folders
Complete internal and external training and stay current with technical innovations and circulars
Provide technical advice and training to end customers and channel partners
Provide remote technical support to Olympian employees
Plan work preparation and post-work follow-up
Maintain company vehicles, tools, and spare parts
Conduct routine system testing, supervised load-bank testing, and operational checks
Assist senior technicians with fuel, cooling, and starting-system diagnosis
Perform generator commissioning, start-ups, and ATS integration
Respond to advanced service calls and support emergency after-hours work
Interpret wiring diagrams, schematics, and technical manuals

Requirements

What you’ll need

High school diploma or equivalent required
Typically requires 2-4 years of related experience
Valid driver’s license
Ability to meet background, drug, and medical requirements
NFPA70E and OSHA10 are additional qualifications
Accuracy, organization, and customer service skills
Willingness and ability to travel
Ability to frequently stand and reach with hands and arms
Ability to frequently lift and/or move up to 50 pounds
Close, distance, color, and peripheral vision
Ability to work around moving mechanical parts and outside weather conditions
Ability to wear required PPE, including steel-toed safety shoes and safety glasses
Travel requirement of 70-90% local and 20-30% outside local area
Availability for Monday-Friday 7:00 AM-3:00 PM and 24/7 scheduling as needed
Ability to work overtime based on business needs
May require passing a US Government background check
Must not require employer-specific visa sponsorship

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
Company phone
Company Credit Card
Company Vehicle including insurance, towing, and personal use
Company Service Trucks assigned based on qualifications and business needs