Product Service Engineer

Caterpillar Inc.

. Ensure customer satisfaction by diagnosing and resolving complex engine and integration issues .

Posted 10/9/2026full-timeMossville • Illinois • United StatesMid-LevelSenior💰 $112,710 - $169,060 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving complex engine and integration issues while advocating for customer satisfaction. Proficient in analyzing product health and developing solutions to technical challenges, with a strong focus on effective communication and customer service practices.

Highest-signal resume keywords

Customer Focus ValuesTechnical Problem SolvingEffective CommunicationMentoring and CoachingProduct Repairability Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Engine DiagnosisIntegration Issue ResolutionTechnical Specification AuthoringData AnalysisRoot Cause Investigation

Soft Skills

Customer Relationship ManagementOpen CommunicationFeedback and ImprovementTeaching Customer Service Practices

Tools & Technologies

Product Health Information AnalysisService Publications

Certifications & Qualifications

Successful Completion of Drug Screen

Industry Keywords

Customer Service ConceptsTechnical ChallengesMaintenance and ServiceabilityDomestic and International Travel

About the role

Key responsibilities & impact

Ensure customer satisfaction by diagnosing and resolving complex engine and integration issues
Promote, define, analyze, and provide technical steering for dealer and customer issues
Advocate for customers and dealers and communicate product issues to internal engineering teams
Analyze product health information for IPSD’s 0.5L–18L engine lineup
Review uncovered and emerging issues, develop storyboards, and communicate with product organizations
Manage hardware, software, and performance failures
Escalate priorities, gather data, support root cause investigations, and solve customer problems cross-functionally
Troubleshoot machine issues and communicate corrective actions
Improve product repairability, maintenance, and serviceability
Author technical specifications and deliver service publications communicating product improvements
Mentor others to enhance technical competence

Requirements

What you’ll need

Knowledge of customer focus values and practices; ability to create customized customer solutions
Ability to foster strong customer relationships through commitments, open communication, and feedback/improvement
Ability to anticipate customer needs and exceed expectations
Knowledge of customer service concepts and techniques
Ability to teach others excellent customer service practices
Understanding of effective communication concepts, tools, and techniques
Ability to review writing or presentations and provide feedback and coaching
Knowledge of relevant technology and application methods
Ability to develop and provide solutions to significant technical challenges
Up to 20% domestic and international travel required
Successful completion of a drug screen required
Must work in Mossville, Illinois

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
Relocation assistance is not available