Product Support Operations Specialist – Electric Power

Caterpillar Inc.

. Support Electric Power strategic and managed accounts by coordinating commissioning resources and dealer readiness for new and expanding sites .

Posted 10/30/2026full-timeLafayette • Texas • United StatesMid-LevelSenior💰 $97,530 - $146,290 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in dealer onboarding, customer service, and performance improvement initiatives, with strong organizational and analytical skills to forecast technician requirements and develop commissioning schedules. Proficient in collaborating with cross-functional teams and external partners to ensure high-quality service delivery.

Highest-signal resume keywords

Dealer Network SupportCustomer Service ExperienceOrganizational SkillsAnalytical SkillsMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCollaborative Teamwork

Tools & Technologies

Microsoft ExcelMicrosoft PowerPoint

Industry Keywords

Commissioning ResourcesDealer ReadinessPerformance Data InterpretationCapability Gap IdentificationTraining Needs Forecasting

About the role

Key responsibilities & impact

Support Electric Power strategic and managed accounts by coordinating commissioning resources and dealer readiness for new and expanding sites
Lead dealer onboarding and readiness activities for customer-specific commissioning and service requirements
Identify best practices from established dealers and standardize and replicate them across new dealers and sites
Partner with dealers to identify capability gaps and develop plans for technician readiness, training, tooling, and support
Use new-site and project data to understand upcoming demand and develop commissioning schedules and resource plans
Forecast technician requirements and training needs based on upcoming site schedules and generator commissioning activity
Coordinate across customers, dealers, and Caterpillar teams to align required resources ahead of commissioning
Establish consistent processes and expectations across dealers to deliver a repeatable, high-quality customer service experience

Requirements

What you’ll need

Experience supporting dealer networks, customer service, business operations, or performance improvement initiatives
Strong organizational and analytical skills
Ability to interpret performance data and identify improvement opportunities
Experience working in a customer-facing or dealer facing environment
Strong verbal and written communication skills
Ability to work collaboratively with cross-functional teams and external partners
Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint
Ability to travel up to 25%
Successful completion of a drug screen
Must be able to work without visa sponsorship
Relocation is not available for this position

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement