Readiness and Adoption Specialist

Caterpillar Inc.

. Own the site change converting MineStar technology deployments into the customer's purchased business-case value .

Posted 11/5/2026full-timeBrisbane • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing site change and driving adoption of MineStar technology, with a strong focus on customer readiness and operational stabilization. Capable of redesigning processes and leading cross-functional teams to achieve business-case value.

Highest-signal resume keywords

MineStar Technology DeploymentChange ManagementCustomer ReadinessProcess RedesignSite Assessments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementOperational Change ManagementProcess MappingData AnalysisStakeholder Engagement

Soft Skills

CommunicationLeadershipCoachingCredibility BuildingCultural Adaptability

Tools & Technologies

Mining Fleet TechnologyChange Enablement ToolsCustomer Satisfaction Assessment Tools

Industry Keywords

Mining OperationsConsultingTechnology DeploymentBusiness Case DevelopmentOperational Context

About the role

Key responsibilities & impact

Own the site change converting MineStar technology deployments into the customer's purchased business-case value
Lead customer, dealer and Caterpillar readiness upstream of go-live
Lead operating change across affected workstreams and sustain adoption through stabilization
Map affected workstreams across customer, dealer and Caterpillar
Redesign processes, roles and decision rights with customer and dealer teams
Develop local accountability systems for the new way of working
Define readiness criteria, gates and evidence
Conduct site assessments and design change enablement plans
Escalate unresolved readiness issues and prevent them from being pushed into production
Drive adoption and stabilization, confirming evidence at handover
Build communication strategies, lead workshops, deliver presentations, and run coaching sessions
Administer customer satisfaction assessments
Hand over to operations with the plan, capability and measures needed to reach the business case
Maintain project plans, dependencies, RAID and status reporting
Coordinate internal functions, dealer resources and customer teams
Feed validated field learning, friction, tooling gaps, readiness and adoption evidence to enterprise teams
Contribute to commercial handoffs, contractual scope definition and quoting inputs
Route business opportunities and referrals to the regional commercial team
Report to the Manager, Customer Readiness & Adoption
Travel extensively to sites, up to 50% of working time

Requirements

What you’ll need

Degree or equivalent experience, with exposure to mining, technology or consulting
Exposure to mine site operations is desirable
Background such as mine engineer, application specialist or service engineer provides useful operational context
Familiarity with mining fleet technology, and MineStar in particular, is an advantage
Ability to deliver a defined workstream with guidance
Ability to build credibility with supervisors and operational teams
Ability to support change across work group, dealer and customer populations
Willingness to work with customers outside the home country and across cultures
This position requires 25-50% travel
This position requires working onsite five days a week
Visa sponsorship is not available; applicants must not now or in future require sponsorship for employment-based non-immigrant and immigrant visas

Benefits

Comp & perks

Relocation maybe available
Relocation is available for this position