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Regional Manager – Customer Value Enablement
Caterpillar Inc.. Lead Caterpillar's Customer Value Enablement team in Latin America .
About the role
Key responsibilities & impact- Lead Caterpillar's Customer Value Enablement team in Latin America
- Serve as the single point of accountability to regional customers for enabling value from technology solutions
- Lead approximately 25 positions through multiple managers covering technology implementation and customer readiness and adoption
- Define future operating states for customer sites based on customer business cases
- Integrate technical implementation, operational readiness, and workforce capability into customer engagements
- Anticipate delivery and capability risks and manage regional capacity and capability
- Enable safe, consistent, and profitable execution of complex, high-value mining technology programs
- Own delivery excellence for a multimillion-dollar project portfolio, including scope, schedule, cost, quality, and customer satisfaction
- Lead site change ownership across impacted technology workstreams
- Partner with engineering, autonomous operations, workforce capability, and commercial teams
- Lead regional resource planning, workforce deployment, and talent pipelines
- Monitor portfolio health and global KPIs, identify risks, remove obstacles, and escalate issues
- Provide executive oversight for contracts, major change orders, and complex customer escalations
- Drive continuous improvement, operational discipline, and knowledge sharing
- Lead, coach, and develop regional implementation, readiness, and adoption leaders
- Represent the MineStar implementation organization in enterprise, cross-functional, senior leadership, and executive customer forums
Requirements
What you’ll need- Bachelor's degree in Engineering, Technology, Business or a related field
- Advanced English and Portuguese
- Working proficiency in Spanish
- Proven success leading leaders and delivering large, complex technology programs in mining, industrial, or operational environments
- Experience overseeing deployment, integration, validation, and commissioning of autonomous and digital technology solutions
- Strong analytical capability using operational, financial, and performance data
- Experience aligning technology deployment with customer business objectives and driving adoption
- Experience leading large-scale implementation and transformation programs
- Strong commercial acumen and customer engagement experience
- Extensive experience building relationships with customer executives, dealer leadership, and global cross-functional teams
- Experience leading regional teams and managing complex deployment organizations
- Ability to advise customers on operational transformation and define future-state operating models
- Strong executive presence and communication skills
- Proven ability to solve complex operational and delivery challenges
- Experience leading value realization for mining technology solutions
- Experience with MineStar or similar large-scale industrial/mining technology solutions
- Demonstrated change and adoption leadership
- Experience in project management, technical system implementation, or large capital programs
- Experience operating in remote, site-based, and customer-embedded operating models
- Demonstrated ability to scale organizations and standardize execution globally
- Visa sponsorship is not available
Benefits
Comp & perks- Domestic relocation assistance is available
- Full-time employment
- Equal opportunity employment