Regional Manager – Customer Value Enablement

Caterpillar Inc.

. Lead Caterpillar's Customer Value Enablement team in North America .

Posted 9/25/2026full-timeTucson • Arizona • United StatesMid-LevelSenior💰 $159,120 - $238,680 per yearWebsite

About the role

Key responsibilities & impact

Lead Caterpillar's Customer Value Enablement team in North America
Serve as the single point of accountability to regional customers for enabling value from technology solutions
Lead approximately 25 positions through multiple managers covering technology implementation and customer readiness and adoption
Define future operating states for customer sites based on business cases
Integrate technical implementation, operational readiness, and workforce capability into customer engagements
Anticipate delivery and capability risks and manage regional capacity and capability
Transfer lessons learned to global excellence teams
Enable safe, consistent, and profitable execution of complex, high-value mining technology programs
Own delivery excellence for a multimillion-dollar project portfolio, including scope, schedule, cost, quality, and customer satisfaction
Lead site change ownership across impacted technology workstreams
Partner with engineering, autonomous operations, workforce capability, and commercial teams
Lead regional resource planning and workforce deployment
Monitor portfolio health and global KPIs, identify risks, remove obstacles, and escalate delivery or financial issues
Provide executive oversight for contract execution, major change orders, and complex customer escalations
Drive continuous improvement, operational discipline, and knowledge sharing
Lead, coach, and develop regional implementation, readiness, and adoption leaders
Represent the MineStar implementation organization in enterprise, cross-functional, senior leadership, and executive-level customer forums

Requirements

What you’ll need

Proven success leading leaders and delivering large, complex technology programs in mining, industrial, or operational environments
Experience overseeing deployment, integration, validation, and commissioning of autonomous and digital technology solutions
Strong analytical capability using operational, financial, and performance data
Ability to align technology deployment with customer business objectives and drive adoption
Demonstrated success leading large-scale implementation and transformation programs
Strong commercial acumen and customer engagement experience
Extensive experience building trusted relationships with customer executives, dealer leadership, and global cross-functional teams
Proven ability to influence stakeholders across functions, regions, and cultures
Demonstrated success leading regional teams and managing complex deployment organizations
Ability to advise customers on operational transformation and define future-state operating models
Strong executive presence and communication skills
Proven ability to lead through complex operational and delivery challenges
Bachelor's degree in Engineering, Technology, Business or a related field
Experience leading value realization for mining technology solutions
Experience with MineStar or similar large-scale industrial/mining technology solutions
Demonstrated change and adoption leadership
Experience in project management, technical system implementation, or large capital programs
Experience operating in remote, site-based, and customer-embedded operating models
Demonstrated ability to scale organizations and standardize execution globally
Ability to work full-time in the Phoenix or Tucson, Arizona office
Up to 50% travel required
Visa sponsorship is not available
Successful completion of a drug screen required

Benefits

Comp & perks

Domestic relocation assistance
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement