Regional Manager – Customer Value Enablement

Caterpillar Inc.

. Lead Caterpillar's Customer Value Enablement team in ANZP .

Posted 9/25/2026full-timeBrisbane • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading large-scale technology implementation and transformation programs within mining and industrial environments, with a strong focus on customer engagement and operational excellence. Proven ability to manage multimillion-dollar project portfolios while driving adoption and aligning technology solutions with business objectives.

Highest-signal resume keywords

Large-Scale Technology ImplementationCustomer Engagement ExperienceProject ManagementChange LeadershipAnalytical Capability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology DeploymentOperational TransformationPerformance Data AnalysisAutonomous Technology SolutionsDigital Technology IntegrationValue RealizationCommissioningValidationProject ManagementChange Management

Soft Skills

Executive PresenceCommunication SkillsInfluencing StakeholdersRelationship BuildingCoaching and Development

Tools & Technologies

MineStarDigital Technology SolutionsOperational Readiness ToolsPerformance Monitoring SystemsCustomer Engagement Platforms

Certifications & Qualifications

Bachelor's Degree in EngineeringBachelor's Degree in TechnologyBachelor's Degree in Business

Industry Keywords

Mining Technology SolutionsIndustrial EnvironmentsOperational EnvironmentsCustomer AdoptionCross-Functional Teams

About the role

Key responsibilities & impact

Lead Caterpillar's Customer Value Enablement team in ANZP
Serve as the single point of accountability to regional customers for enabling value from technology solutions
Lead approximately 25 positions through multiple managers covering technology implementation and customer readiness and adoption
Define future operating states for customer sites based on business cases
Integrate technical implementation, operational readiness, and workforce capability into customer engagements
Anticipate delivery and capability risks and manage regional capacity and capability
Transfer lessons learned to global excellence teams
Own delivery excellence for a multimillion-dollar project portfolio, including scope, schedule, cost, quality, and customer satisfaction
Lead site change ownership across technology workstreams
Partner with engineering, autonomous operations, workforce capability, and commercial teams
Lead regional resource planning and workforce deployment
Monitor portfolio health and global KPIs, identify risks, remove obstacles, and escalate issues
Provide executive oversight for contract execution, major change orders, and complex customer escalations
Drive continuous improvement, operational discipline, and knowledge sharing
Lead, coach, and develop regional implementation, readiness, and adoption leaders
Represent the MineStar implementation organization in enterprise, cross-functional, and senior leadership forums
Manage MineStar projects and delivery across multiple countries and customer sites
Engage with customer executives, dealer leadership, and senior stakeholders
Travel up to 50%

Requirements

What you’ll need

Proven success leading leaders and delivering large, complex technology programs in mining, industrial, or operational environments
Experience overseeing the deployment, integration, validation, and commissioning of autonomous and digital technology solutions
Strong analytical capability using operational, financial, and performance data
Ability to align technology deployment with customer business objectives and drive adoption
Demonstrated success leading large-scale implementation and transformation programs
Strong commercial acumen and customer engagement experience
Extensive experience building trusted relationships with customer executives, dealer leadership, and global cross-functional teams
Ability to influence stakeholders across functions, regions, and cultures
Ability to advise customers on operational transformation and define future-state operating models
Strong executive presence and communication skills
Proven ability to lead through complex operational and delivery challenges
Bachelor's degree in Engineering, Technology, Business or a related field (advanced degree preferred)
Experience leading value realization for mining technology solutions
Experience with MineStar or similar large-scale industrial/mining technology solutions
Demonstrated change and adoption leadership
Experience in project management, technical system implementation, or large capital programs
Experience operating in remote, site-based, and customer-embedded operating models
Demonstrated ability to scale organizations and standardize execution globally
Must work full-time onsite five days a week in Brisbane CBD or Perth, Redcliffe Office
Visa sponsorship is not available

Benefits

Comp & perks

Competitive remuneration package including a great bonus structure and share options
Intentional career development with exposure to global teams and markets
A strong commitment to safety and your wellbeing
An inclusive workplace culture focused on quality, customer service and the environment
A commitment to diversity and inclusion, equal opportunity, and equal outcome
The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents