Senior Customer Support Engineer

Caterpillar Inc.

. Monitor the performance, reliability, durability, maintainability, and serviceability of assigned current and future products .

Posted 10/13/2026full-timeBrisbane • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates comprehensive knowledge of product support functions and processes, with a focus on performance monitoring, troubleshooting technical issues, and managing commercial impact assessments. Proven ability to communicate effectively and build relationships in an international environment.

Highest-signal resume keywords

Product Support FunctionsTroubleshooting Technical IssuesPerformance MonitoringEffective Communication SkillsRelationship-Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Repair PracticesProduct Use PracticesDealer Service CapabilitiesField Rework ProgramsCommercial Impact Assessments

Soft Skills

Verbal CommunicationWritten CommunicationHigh Stress ToleranceInterpersonal SkillsCreativity in Problem Solving

Certifications & Qualifications

University Degree

Industry Keywords

Load & HaulRigid Frame TrucksField Product ProblemsWarranty Cost ReductionInternational Environment

About the role

Key responsibilities & impact

Monitor the performance, reliability, durability, maintainability, and serviceability of assigned current and future products
Train and support field Technical Support Representatives and dealer technicians
Establish and manage commercial impact assessments for product problems
Manage Top Commercial Issue list processes
Identify and investigate significant field problems and obtain resolution commitments
Maintain and improve assigned product performance
Reduce warranty costs and customer impact from field product problems
Initiate, develop, and cost-justify field rework and product support programs
Manage products and commercial issues across ANZP and CJL territories
Serve as global lead for Load & Haul and Rigid Frame Trucks and regional lead for CSCR

Requirements

What you’ll need

Effective verbal and written communication skills
Credibility and persuasiveness in conveying information to customers and stakeholders
High stress tolerance and ability to maintain composure in challenging situations
Ability to work independently and creatively to resolve customer issues
Relationship-building and interpersonal skills
Comprehensive knowledge of product support functions, processes, and systems
Proficiency in repair practices, product use practices, and dealer service capabilities and processes
Experience troubleshooting technical issues and providing effective solutions
University degree
Experience working in an international environment
Must work onsite five days a week
Visa sponsorship is not available
Ability to support territories including Australia, New Zealand, PNG, and Japan

Benefits

Comp & perks

Equal Opportunity Employer
Up to 30% travel requirement