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Senior Digital Experience Consultant
Caterpillar Inc.. Partner across CI, Cat Digital, analytics, and regional teams to identify customer and business needs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in digital commerce and customer experience, with a strong ability to develop actionable business cases and recommendations. Skilled in stakeholder alignment, project management, and leveraging data insights to enhance customer interactions.
Highest-signal resume keywords
Digital Commerce ExperienceBusiness Case DevelopmentStakeholder InfluenceProject Management SkillsCustomer Focus
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Decision MakingCritical ThinkingProblem SolvingStrategic ThinkingEffective Communication
Industry Keywords
Customer ExperienceMatrixed OrganizationRelationship ManagementDigital Customer ExperienceEmerging Digital Capabilities
About the role
Key responsibilities & impact- Partner across CI, Cat Digital, analytics, and regional teams to identify customer and business needs
- Develop recommendations and business cases
- Align stakeholders and initiate priority projects that improve the digital customer experience and support business growth
- Support CORE priorities and broader CI initiatives as needed
- Identify opportunities to improve digital customer and dealer experiences based on CI priorities and customer needs
- Explore and apply AI and emerging digital capabilities to improve customer experiences, uncover insights, and solve business problems
- Partner with analytics teams to use data and insights to evaluate opportunities and inform recommendations
- Translate customer and business needs into a clear vision, recommended direction, and business case
- Bring together CI, Digital, regional, and other business partners to shape solutions and build alignment
- Initiate priority projects and transition execution to the appropriate Digital or regional teams
Requirements
What you’ll need- Experience in digital commerce, customer experience, or related commercial roles, working with customers, dealers, or field teams to understand needs and identify opportunities
- Experience developing business cases and recommendations that turn ambiguous opportunities into actionable direction
- Experience working across a matrixed organization and influencing stakeholders
- Decision Making and Critical Thinking skills
- Problem Solving and Strategic Thinking skills
- Influencing skills to build alignment and move opportunities forward
- Customer Focus, Relationship Management and Effective Communications skills
- Project Management and organizational skills
- Ability to work onsite five days a week
- Ability to travel up to 10%
- Must be able to work in the United States; visa sponsorship and ISE assistance are not available
Benefits
Comp & perks- Medical, dental, and vision benefits
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Health Lifestyle Programs
- Employee Assistance Program
- Voluntary Benefits and Employee Discounts
- Career Development
- Incentive bonus
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
- Relocation assistance