Senior Digital Product Owner

Caterpillar Inc.

. Partner with cross-functional teams to identify opportunities for intelligent, customer-facing capabilities .

Posted 9/17/2026full-timeChicago • Colorado • United StatesSenior💰 $112,710 - $183,140 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing AI-powered digital product development, including defining product roadmaps, prioritizing features, and collaborating with cross-functional teams to enhance customer experiences. Proficient in leveraging data insights and analytics to drive product decisions and improve engagement metrics.

Highest-signal resume keywords

Product ManagementAgile DeliveryAI-Powered SolutionsStakeholder ManagementUser Experience (UX) Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DefinitionBacklog ManagementUser Story WritingData AnalysisKPI MeasurementConversational InterfacesRecommendation SystemsGenerative AI ApplicationsPrompt DesignUser Acceptance Testing (UAT)

Soft Skills

Analytical Problem-SolvingExcellent CommunicationStakeholder AlignmentPrioritizationCollaboration

Tools & Technologies

Azure DevOpsChatGPTClaudeGeminiMicrosoft Copilot

Industry Keywords

E-Commerce PlatformsCustomer ExperienceDigital SolutionsConstruction IndustryHeavy Equipment

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Partner with cross-functional teams to identify opportunities for intelligent, customer-facing capabilities
Lead product definition, prioritization, and delivery efforts for AI-powered digital solutions
Work with the Product Manager to prioritize and sequence work and ensure development solves customer problems and achieves business results
Serve as the day-to-day contact for the application engineering team, providing task clarity and refining the backlog
Coordinate with engineering partners to streamline work and manage platform dependencies
Co-own the product roadmap with the Product Manager and define measurable business outcomes
Define, prioritize, and maintain the product roadmap and backlog for AI-powered customer experience initiatives for Cat.com
Partner with product management, UX, engineering, content, analytics, and business stakeholders to deliver improved customer engagement, discovery, and decision-making
Gather, refine, and document business requirements, features, user stories, acceptance criteria, and success metrics
Shape conversational experiences, personalization, recommendations, and guided digital interactions
Collaborate with AI, data science, and engineering teams to evaluate solution options and deliver scalable product experiences
Work with UX and research teams to identify customer needs, validate concepts, and optimize user journeys through testing and feedback
Define and measure KPIs for customer adoption, engagement, and business impact
Lead pilots, usability testing, A/B testing, and iterative product improvements
Ensure AI-powered experiences meet standards for privacy, accessibility, security, and responsible AI
Facilitate stakeholder alignment, communicate priorities and progress, and drive execution across multiple teams
Monitor industry trends, emerging technologies, and customer experience innovations for future enhancements

Requirements

What you’ll need

Proven experience as a Product Manager, Product Owner or similar role delivering customer-facing digital products
Experience defining product requirements, writing features and user stories, and managing product backlogs in Agile delivery environments
Strong ability to translate business objectives and customer needs into actionable requirements for UX, engineering, and data teams
Experience working on customer-facing digital experiences, e-commerce platforms, online retail experiences, or product discovery solutions
Experience working with modern AI capabilities, including large language models (LLMs), conversational experiences, intelligent recommendations, and generative AI applications
Understanding of AI product concepts such as prompt design, retrieval-augmented generation (RAG), grounding, evaluation, and responsible AI practices
Experience collaborating with UX, design, engineering, analytics, and business stakeholders throughout the product lifecycle
Strong analytical and problem-solving skills with the ability to leverage data and customer insights to drive product decisions
Excellent communication and stakeholder management skills, including the ability to explain technical concepts to non-technical audiences
Experience managing multiple priorities simultaneously in a fast-paced, evolving and matrixed environment
Experience delivering AI-powered customer experiences, conversational interfaces, recommendation systems, personalization, or decision-support solutions
Experience identifying and leveraging large structured and unstructured datasets for AI-powered experiences and assistants
Experience working with ChatGPT, Claude, Gemini, Microsoft Copilot, or similar AI platforms in a business environment
Experience working with Azure DevOps or similar Agile planning and work management tools
Experience working with distributed, onshore/offshore product and engineering teams
Experience working within a dealer, distributor, franchise, or indirect sales business model
Familiarity with Caterpillar products, digital channels, dealer network operations, or construction and heavy equipment industries
Knowledge of business analysis, decision making and critical thinking, software change request management, software problem management, software product business knowledge, and User Acceptance Testing (UAT)
Ability to travel up to 25% of working time may be required
Visa sponsorship is not available for this position
Successful completion of a drug screen required

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement