FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Senior Digital Product Owner D365 CE – Field Service and Project Operations
Caterpillar Inc.. Define and own the Dynamics 365 CE product vision and roadmap across Field Service and Project Operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Microsoft Dynamics 365 CE, particularly in Field Service and Project Operations, with a strong focus on solution design, integration strategies, and performance optimization. Proficient in Agile methodologies and capable of managing product backlogs, defining roadmaps, and delivering high-quality CE solutions.
Highest-signal resume keywords
Microsoft Dynamics 365 CEPower PlatformAzure DevOpsAgile MethodologiesIntegration Strategies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Solution DesignPerformance OptimizationData Migration StrategiesProject Accounting IntegrationCustomer Engagement ProcessesEnd-to-End D365 ImplementationsBacklog ManagementTesting and ValidationReporting FrameworksCompliance Frameworks
Soft Skills
Excellent CommunicationStakeholder ManagementDocumentation SkillsPresentation SkillsNegotiation Skills
Tools & Technologies
Microsoft FabricPower BIDual WriteDataverseODataREST APIsDevOps PipelinesCI/CDAgile CeremoniesPower Apps
Certifications & Qualifications
MB-240MB-210MB-220MB-230
Industry Keywords
ERPCRMField ServiceProject OperationsRegulatory ComplianceMulti-Entity ImplementationsGlobal RolloutsService SchedulingWork Order ManagementLead Management
Tech Stack
Tools & technologiesAzureERP
About the role
Key responsibilities & impact- Define and own the Dynamics 365 CE product vision and roadmap across Field Service and Project Operations
- Translate business requirements into secure, high-performing CE solutions
- Define customer journeys, omnichannel service strategies, scheduling, and reporting frameworks
- Drive integration strategies between CE, F&O, third-party, and legacy systems, including Dual Write and Dataverse
- Define project lifecycle, costing models, revenue recognition, billing methods, and compliance frameworks
- Drive solution alignment across Project Operations, Finance, Supply Chain, and HR modules
- Champion Power Platform and Microsoft Fabric adoption for CE reporting and analytics
- Configure and manage CE Field Service and Project Operations modules for Caterpillar dealer needs
- Manage functional and technical interfaces with D365 Finance & Operations, ISV solutions, and Power Platform
- Elicit and document CE requirements and conduct gap/fit analysis
- Prepare technical documentation, training materials, workflows, and playbooks
- Prepare test scripts and validations for CRP, UAT, SIT, and go-live activities
- Perform volume, regression, and end-to-end integration testing using real-world service scenarios
- Lead backlog prioritization, sprint planning, and Agile ceremonies
- Support architects and engineers with testing requests, reports, and technical assistance
- Manage DevOps pipelines, CI/CD, release dependencies, and environment strategies
- Oversee Power Platform Admin Center and testing across Dev, UAT, and Prod environments
- Build relationships with Caterpillar Digital leads, vendors, and Caterpillar Dealers
- Improve dealer service processes and operational consistency
- Manage change requirements, risk assessments, QA insights, and corrective actions
- Collaborate with training departments to deliver Field Service and Project Operations training
- Assist in resolving CE issues and ensuring smooth dealer operations
Requirements
What you’ll need- Hands-on experience with Microsoft Dynamics 365 CE modules, especially Field Service and Project Operations, in product ownership and delivery roles
- Strong background in solution design, integrations, and performance optimization across CE workloads
- Skilled in Azure DevOps for backlog management, delivery tracking, and Agile execution
- Practical experience with Power Platform (Power Apps, Power Automate, Power BI) and Azure services
- Expertise in Microsoft Fabric and Power BI reporting tools
- Experience with Dual Write, Dataverse, and data migration strategies for CE–F&O integration
- Knowledge of ISV solutions and Electronic Reporting for CE–F&O integrations
- Deep hands-on experience with Dynamics 365 Project Operations (PMA) and Dynamics 365 Finance project accounting integration
- Strong understanding of project-centric ERP implementations
- Deep understanding of customer engagement processes, including case resolution, service scheduling, work order management, lead management, and campaign execution
- Excellent communication, stakeholder management, documentation, presentation, and negotiation skills
- Experience owning CE product backlogs, defining roadmaps, managing releases, and writing user stories and acceptance criteria
- Proficiency in Agile delivery, backlog prioritization, sprint planning, and cross-functional delivery
- Experience with integration strategies including Dual Write, Dataverse, OData, REST APIs, and data migration
- Proficiency in Microsoft Fabric, Power BI, and Dynamics dashboards
- 8–10+ years in ERP/CRM solution delivery, including 6+ years hands-on with Dynamics 365 CRM/CE
- Hands-on experience in end-to-end D365 implementations, with a minimum of 5 full-cycle projects
- Experience with Agile/Scrum/SAFe methodologies, PI planning, and DevOps practices
- Exposure to global rollouts, multi-entity implementations, and regulatory compliance
- Master’s or Bachelor’s degree in Business, IT, or related field (Preferred)
- Preferred certifications: MB-240, MB-210, MB-220, and MB-230
Benefits
Comp & perks- Relocation is available for this position
- Equal Opportunity Employer
- Talent Community access