Senior Product Service Engineer

Caterpillar Inc.

. Provide complex technical product support for engines and generators supporting prime-running gensets .

Posted 11/5/2026full-timePoint Pleasant • West Virginia • United StatesSenior💰 $128,470 - $192,710 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical product support for engines and generators, with a strong focus on troubleshooting, root cause analysis, and hands-on training for operators and technicians. Possesses excellent communication skills and the ability to collaborate effectively with diverse teams and stakeholders.

Highest-signal resume keywords

Bachelor's Degree In EngineeringExperience With Large Gas/Diesel EnginesKnowledge Of Reciprocating Engine Genset ApplicationsHands-On Experience Applying Engineering PrinciplesWorking Knowledge Of Caterpillar Apps/Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Product SupportAdvanced TroubleshootingRoot Cause AnalysisEquipment Condition MonitoringApplied Failure Analysis

Soft Skills

Excellent Communication SkillsCollaborationInfluencing Team Members

Tools & Technologies

SISTMIElectronic TechnicianCat InspectSC2CANapeData Logging EquipmentInstrumentation

Industry Keywords

Caterpillar DealersElectric Power IndustryDealer Product Support Operations

About the role

Key responsibilities & impact

Provide complex technical product support for engines and generators supporting prime-running gensets
Enhance communications between the factory, dealer, and customer
Identify application and installation issues and communicate corrective actions
Train and assist Cat Dealer personnel in advanced troubleshooting
Provide expert-level on-site advanced troubleshooting
Investigate product issue reports and gather pertinent data
Perform post-failure root cause analysis
Provide on-site product-specific hands-on service training for operators and technicians
Deploy and follow field test iron
Assist Cat Dealers with Service Publications, TIBs, Engine News, Service Magazines, and Service Letters
Identify service growth opportunities
Conduct work safely while ensuring others are safe
Maintain a daily presence at customer sites and dealer workshops
Work closely with the local Caterpillar Dealer, Electric Power industry team, and LPSD engineering community

Requirements

What you’ll need

Bachelor’s degree in engineering or another degree with relevant engine/generator set job-related experience
Experience working with large gas/diesel engines and Caterpillar Dealers
Thorough knowledge of reciprocating engine genset applications, their function and performance
Excellent written, oral, electronic, and presentation communication skills
Broad industry knowledge and experience in dealer product support operations
Hands-on experience applying engineering principles to solve complex problems
Ability to collaborate with and influence team members from diverse backgrounds and cultures
Working knowledge of Caterpillar apps/tools such as SIS, TMI, Electronic Technician, and Cat Inspect
Working knowledge of SC2, CANape, data logging equipment, and instrumentation
Experience in equipment condition monitoring and applied failure analysis
Sponsorship is not available
May require passing a US Government background check / Special Government Clearance
Successful completion of a drug screen required

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
Domestic relocation available