Senior Software Engineer – D365 System Administrator

Caterpillar Inc.

. Configure and maintain Microsoft Dynamics 365 applications for Cat Customer Support .

Posted 10/18/2026full-timeBangalore • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Microsoft Dynamics 365 system administration, including configuration, customization, and user support. Proficient in managing security settings, data integrity, and reporting within Dynamics 365 and related Microsoft technologies.

Highest-signal resume keywords

Microsoft Dynamics 365 AdministrationCRM Architecture UnderstandingPower Automate ExperienceData Integrity Best PracticesUser Support and Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Dynamics 365 Customer EngagementDynamics 365 CustomizationSystem Performance MonitoringKPI Setup and ReportingEnvironment GovernanceUser Provisioning StandardsSystem Testing CoordinationData Visualization with Power BIIntegration MonitoringSecurity Role Assignments

Soft Skills

Collaborative WorkIndependent Problem SolvingEffective Communication

Tools & Technologies

Power AppsDataversePower BIMicrosoft Licensing

Industry Keywords

Customer SupportContact CenterCustomer ServiceSales ModulesApplication Security Standards

About the role

Key responsibilities & impact

Configure and maintain Microsoft Dynamics 365 applications for Cat Customer Support
Customize entities, workflows, forms, and dashboards to meet business requirements
Manage user roles, permissions, and security settings
Monitor system performance and troubleshoot issues
Set up workstreams, agent workspace, agent skills, KPIs, and reporting in D365
Support administration and coordination of Dynamics 365, Power Platform, and related Microsoft licensing
Evaluate licensing needs, usage, access requirements, license optimization opportunities, security role assignments, and access design
Assist with environment governance, access reviews, user provisioning standards, and environment-level administrative controls
Monitor integrations, background processes, and application health
Serve as the primary point of contact for D365 system support and issue resolution
Provide technical support to end users regarding Dynamics 365 functionality, access, and system behavior
Schedule and apply Microsoft Dynamics 365 updates
Perform system testing after updates and coordinate testing with stakeholders
Communicate system update status and functionality to stakeholders, leadership, and system users
Maintain documentation of system configurations, security models, procedures, licensing considerations, and administrative processes
Create and maintain support documentation, user guidance, training materials, and administrative processes

Requirements

What you’ll need

Bachelor’s degree
8+ years of hands-on experience with Microsoft Dynamics 365 Customer Engagement (CE) system administration
8+ years of experience with Microsoft Dynamics 365 Contact Center, Customer Service, and/or Sales modules
Strong understanding of CRM architecture, integration, and customization
Strong knowledge of data integrity best practices
Ability to proactively identify, rectify, and prevent data quality issues
Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse
Experience with Power BI and Microsoft Dynamics 365 reporting and data visualization preferred
Working knowledge of Microsoft Dynamics 365 application security standards and best practices
Ability to work independently and collaboratively in a fast-paced environment

Benefits

Comp & perks

Equal Opportunity Employer
Talent Community opportunity