Case Manager

Catholic Charities of the Archdiocese of New York

. Screen prospective applicants/cases and assess eligibility for refugee, asylee, entrant/parolee, Special Immigrant Visa, and certified human trafficking victim programs.

Posted 11/10/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $30 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client intake, case management, and advocacy for immigrant and refugee populations, while effectively utilizing trauma-informed approaches and evidence-based tools to address mental health needs. Proficient in developing individualized service plans and coordinating with community resources to ensure comprehensive support.

Highest-signal resume keywords

Bachelor's Degree In Social WorkCase Management ExperienceFluent In English And SpanishProficient In Microsoft OfficeStrong Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client IntakeNeeds AssessmentIndividualized Service PlansRefugee Health Screener-15Report WritingData ManagementOutreach CoordinationWellness Group FacilitationMental Health InitiativesAdvocacy

Soft Skills

Excellent Organizational SkillsOral And Written CommunicationInterpersonal SkillsTime ManagementMulticultural Communication

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft SharePointCanva

Industry Keywords

Human ServicesRefugee ResettlementTrauma-Informed CareStrengths-Based ServicesImmigrant Communities

About the role

Key responsibilities & impact

Screen prospective applicants/cases and assess eligibility for refugee, asylee, entrant/parolee, Special Immigrant Visa, and certified human trafficking victim programs.
Complete client intake, enrollment, orientation, needs assessments, and comprehensive casework.
Develop and update individualized service plans and safety plans.
Conduct the Refugee Health Screener-15 and use additional evidence-based supportive tools to identify emotional distress and mental health needs.
Maintain program rosters, electronic case notes, physical case files, databases, documents, and reports.
Provide core resettlement services and individualized support, including home visits and accompaniment to social service offices.
Complete referrals for Social Security, SNAP, Medicaid, housing, SSI, school enrollment, WIC, emergency food, TANF, HSE/ESOL classes, legal services, and other services.
Monitor client progress, modify service plans, and ensure program requirements are met.
Advocate for clients regarding benefits, employment, immigration documents, and other services.
Write reports and compile statistics.
Coordinate trauma-informed, strengths-based services with team members and departments.
Participate in meetings, staff development, case conferences, and occasional local, state, and national conferences.
Develop partnerships with referral organizations, mental health providers, and community service providers.
Conduct targeted outreach within immigrant communities and track outreach efforts.
Lead wellness groups and workshops with MSW interns.
Lead special projects and mental health initiatives.

Requirements

What you’ll need

A Bachelor’s degree in social work or a related field of study is required.
Minimum of two years of relevant work experience in the human services field, preferably with immigrants or refugees.
Strong problem-solving skills and the ability to multi-task, prioritize duties, and manage time effectively.
Excellent organizational, oral and written communication, and interpersonal skills.
Ability to manage deadlines and high-volume communication in a fast-paced environment.
Proficient in Microsoft Office applications (Word, Excel, Outlook, SharePoint, etc.) and Canva.
Ability to work and communicate effectively and sensitively in a multicultural environment.
Fluent in English and Spanish or Haitian-Creole.
Willingness to travel as needed to sites in NYC.
Ability to travel regularly throughout the service delivery area using reliable transportation, traverse streets, ascend/descend stairs, and work in outside weather conditions.
Ability to remain stationary at a workstation and use a computer approximately 60% of the time, with 40% of time spent in the field and at home visits.