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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong expertise in IT operations and infrastructure management, with a focus on project implementation, troubleshooting, and optimizing IT systems. Proficient in communication and collaboration with internal stakeholders to enhance IT service delivery.
Highest-signal resume keywords
IT Operations ManagementProject ManagementITSM ExperienceIdentity And Access Management (IAM)Google Workspace Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Infrastructure Best PracticesSystems AdministrationNetworkingDatabase ManagementHardware ProcurementAutomation (iPaaS, Scripting)InfoSec Best PracticesDocumentation DevelopmentPerformance MonitoringTroubleshooting
Soft Skills
Empathetic CommunicationCritical ThinkingDecision-MakingTime ManagementPrioritization
Tools & Technologies
Jira Service ManagementGoogle WorkspaceAWS (IAM, S3, EC2, Lambda)OktaNotionConfluenceMDMEDRZapierWorkato
Industry Keywords
IT SupportSaaS SolutionsIT Infrastructure StrategyRemote Workforce SupportIT Systems Onboarding
Tech Stack
Tools & technologiesAWSEC2ITSM
About the role
Key responsibilities & impact- Manage IT support tickets for internal employees, including troubleshooting and fixing issues related to internal IT infrastructure.
- Lead implementation of IT projects, including the design and deployment of new IT systems and services.
- Monitor performance of SaaS and IT solutions and make recommendations for improving overall IT infrastructure.
- Support and maintain IT infrastructure strategy, architecture, and process.
- Analyze gaps in key processes to help develop solutions for IT needs.
- Assist with strategies for improving existing IT infrastructure, including testing and optimizing new and existing hardware and software.
- Support and maintain the IT pipeline, strategy, infrastructure, and processes.
- Manage and monitor IT issues and requests, ensuring timely troubleshooting and resolution.
- Provide exemplary IT support and service to internal stakeholders.
Requirements
What you’ll need- Exemplary ability to empathetically communicate IT concepts and methods effectively with internal stakeholders.
- Excellent project & time management skills, with a strong ability to triage and prioritize.
- Solid foundational knowledge of IT operations and infrastructure best practices.
- Excellent working knowledge of computer systems, security, networking, systems administration, databases, and data storage systems.
- Strong critical thinking and decision-making skills.
- Experience with hardware procurement processes and logistics best practices for supporting a 100% remote workforce.
- Extensive experience with ITSM. Knowledge of Atlassian product SKUs, especially Jira Service Management is a plus.
- Experience with inventory and device management (MDM, EDR, etc.) and hardware policies.
- Strong technical knowledge in Identity and Access Management (IAM), SSO, and access & license auditing. Knowledge of or experience with Okta or Rippling IAM is a plus.
- Experience with Google Workspace and its Admin console.
- Experience with IT systems onboarding and offboarding procedures, including protocols, chain of custody, and logging requirements to follow in specific situations.
- Experience with documentation and knowledge base development. Notion or Confluence experience is a plus.
- Working proficiency with AI usage and knowledge fundamentals (e.g., Claude, ChatGPT, Copilot), especially for accelerating scripting, documentation, and troubleshooting processes.
- Experience with AWS, especially IAM, AWS Orgs, Route53, S3, EC2, Lambda, and light Cognito knowledge.
- Firmly established knowledge of InfoSec best practices and IT SOPs.
- Strong working experience with automation (iPaaS or scripting): Okta Workflows / Zapier / Workato.
- Excellent track record with successful implementation of IT initiatives and supporting IT infrastructure rollouts across various technologies.
- 4-6 years of experience working in IT Operations.
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
- Current legal authorization to work in Mexico; Caylent cannot sponsor visa or work permit applications.
Benefits
Comp & perks- 100% remote work
- Medical Insurance for you and eligible dependents
- Generous holidays and flexible PTO
- Competitive phantom equity
- Paid for exams and certifications
- Peer bonus awards
- State of the art laptop and tools
- Equipment & Office Stipend
- Individual professional development plan
- Annual stipend for Learning and Development
- Work with an amazing worldwide team and in an incredible corporate culture