Desktop Support Analyst

Cayuse Holdings

. Provide day-to-day support for end-user computing and the technology environment .

Posted 10/21/2026full-timeCanonsburg • Pennsylvania • United StatesMid-LevelSenior💰 $30 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing operational support for desktop services, troubleshooting hardware issues, and maintaining service asset management. Strong communication and problem-solving skills are essential for effective collaboration with vendors and ensuring customer satisfaction.

Highest-signal resume keywords

Desktop SupportTroubleshooting Hardware FailuresMicrosoft Office Suite ProficiencyCustomer-Facing SkillsOperational Roadmap Contribution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop Services SupportIT/Computer Systems MaintenanceIncident ResolutionConfiguration ManagementOperating System Upgrades

Soft Skills

Excellent CommunicationEffective PrioritizationStrong Decision-MakingGood Problem-SolvingAnalytical Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft TeamsMicrosoft SharePoint

Industry Keywords

End-User ComputingService Level Agreement (SLA)Third-Party Vendor CollaborationTechnical CredibilityBackground Check Compliance

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Provide day-to-day support for end-user computing and the technology environment
Provide operational support for defined desktop services
Resolve desktop problems, incidents, issues, and emergencies
Respond to assigned tasks while meeting SLA targets
Troubleshoot hardware failures and escalate to manufacturers for service dispatch
Maintain service asset and configuration management for desktop infrastructure
Support third-party vendors with installation, configuration, delivery, maintenance, and monitoring
Assist with infrastructure development and build activities, including operating system upgrades and new desktop builds
Document desktop problems and resolutions for the knowledge base
Report to the Program Manager

Requirements

What you’ll need

High school diploma or equivalent required
Three (3) to seven (7) years of experience maintaining and supporting IT/desktop/computer systems across an enterprise
Must be able to pass a background check
May require additional background checks as required by projects and/or clients
Excellent communication and customer-facing skills
Superior technical knowledge with experience in multiple aspects of client-computing services
Experience working collaboratively with suppliers and third-party vendors
Ability to quickly analyze a situation and react appropriately and effectively
Effective prioritization skills
Technical credibility and independent judgment
Strong decision-making skills related to desktop matters and under pressure
Good problem-solving and analytical skills
Ability to contribute to operational roadmaps
Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint
Bachelor's degree with a technical focus or equivalent work experience strongly preferred

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off
Flexible schedule may include holidays
Business or professional development travel opportunities