Jira Engineer

Cayuse Holdings

. Administer, configure, and optimize Jira and Jira Service Management platforms across on-premises Jira Data Center and Jira Cloud environments .

Posted 9/30/2026full-timeUnited StatesMid-LevelSenior💰 $128,000 - $130,710 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and administering Jira platforms, including Jira Data Center and Cloud, with a strong focus on workflow development, automation, and REST API integrations. Proficient in advanced troubleshooting, data governance, and providing training and support to stakeholders.

Highest-signal resume keywords

Jira AdministrationScriptRunner AutomationREST API IntegrationSQL Database ExpertiseJQL Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Jira Data CenterJira CloudWorkflow DevelopmentScriptRunnerREST APIJSONSQLJQLAdvanced TroubleshootingData Governance

Soft Skills

Interpersonal CommunicationOrganizational SkillsAnalytical SkillsProblem-Solving SkillsMultitasking Ability

Tools & Technologies

Jira Service ManagementMS OfficeWordOutlookPowerPointExcel

Certifications & Qualifications

Active Top Secret Security Clearance

Industry Keywords

Capacity PlanningSLA TrackingOperational WorkflowsData-Driven InsightsUser Management

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Administer, configure, and optimize Jira and Jira Service Management platforms across on-premises Jira Data Center and Jira Cloud environments
Develop and maintain Jira workflows, issue types, schemes, custom fields, permissions, and notifications
Use ScriptRunner to design advanced validators, conditions, post-functions, automated processes, and administrative scripts
Configure Jira Service Management service request types, portals, Assets schemas, object types, and service workflows
Establish and manage SLA tracking and operational workflows
Design advanced JQL queries for dashboards, reports, filters, and KPIs
Provide reporting on system operations, SLA achievements, and organizational metrics
Manage users, permissions, global configurations, platform monitoring, and maintenance activities
Perform capacity planning and evaluate platform health metrics
Maintain REST API integrations and troubleshoot JSON-based data structures
Use SQL databases for troubleshooting, root cause analysis, reporting, and data-driven insights
Generate and manage datasets in accordance with data governance and security policies
Serve as a subject matter expert by providing support, best practices, documentation, and training
Collaborate with stakeholders on scalable, maintainable, and sustainable solution designs
Report to the Program Manager

Requirements

What you’ll need

Bachelor’s Degree in Information Technology (IT), Computer Science, or a related technical discipline; equivalent professional experience may be considered in lieu of a formal degree
Minimum five (5) years of hands-on experience configuring and administering Jira platforms (Jira DC and Cloud)
Experience with workflow development, scripting, and automations
Experience with REST APIs, JSON, and SQL for system integrations and reporting
Expertise in Jira Data Center and Cloud operational management
Advanced workflow customization and engineering
Experience designing and deploying complex ScriptRunner automation rules
Jira Assets expertise
REST API and JSON data modeling proficiency
JQL proficiency
SQL/database expertise for Jira Data Center environments
Permission and security management experience
Advanced troubleshooting and process design expertise
Active Top Secret Security Clearance
Must be able to pass a background check
Exceptional interpersonal, verbal, and written communication skills
Excellent organizational, analytical, and problem-solving skills
Ability to multitask and prioritize in a fast-paced environment
Ability to work independently and on a multifunctional team
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off
Flexible schedule may include holidays
Travel for business or professional development purposes may be available