Junior Cyber Incident Response Analyst

Cayuse Holdings

. Provide first-line support for incidents and technical issues reported by client staff and customers .

Posted 9/24/2026full-timeWashington, D.C. • Washington • United StatesJunior💰 $83,500 - $87,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management and customer service within a Security Operations Center environment, with a strong focus on technical support, threat analysis, and operational reporting. Proficient in utilizing tools like ServiceNOW and Amazon Connect to enhance service delivery and incident response.

Highest-signal resume keywords

CompTIA Security+ CE CertificationITIL v4/v5 CertificationExperience with ServiceNOW or RemedyCustomer Service TechniquesIncident Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Incident ManagementThreat AnalysisService Desk FunctionsOperational ReportingCorrelation Analysis

Soft Skills

Customer ServiceCommunicationCollaborationProblem-Solving

Tools & Technologies

Amazon ConnectServiceNOWRemedyMicrosoft Office

Certifications & Qualifications

CompTIA Security+ CE CertificationITIL v4/v5 Certification

Industry Keywords

Security Operations Center (SOC)WATCH Operations CenterStandard Operating Procedures (SOPs)Threat HuntingVulnerability Management

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide first-line support for incidents and technical issues reported by client staff and customers
Categorize and escalate incidents according to severity and Standard Operating Procedures (SOPs)
Escalate cases to specialized teams such as Threat Hunting and Vulnerability Management
Coordinate with regional teams, private-sector entities, and partners throughout the incident lifecycle
Track and verify distribution and resolution of service requests
Maintain shared mailboxes, incoming incident reports, and phone systems for efficient case routing and response
Perform correlation analysis across cyber, physical, and communication threats
Contribute to daily, weekly, and monthly reports on emerging threat patterns and operational metrics
Deliver customer service and technical support to client partners during incident responses
Participate in shift synchronization meetings to support seamless 24/7 Operations Center transitions
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in a related discipline such as Homeland Security or Business, or a combination of education, technical training and equivalent experience
CompTIA Security+ CE Certification
ITIL v4/v5 Certification
Demonstrated experience delivering high-quality customer service and understanding support workflows and client engagement best practices
Additional two years of experience may be substituted with an Associate’s degree
Additional four years of military and/or operations environment experience may be substituted with a high school diploma
Must have between zero and two years of related experience
Minimum 2 years working directly with customer and service desk functions for WATCH Operations Center or Security Operations Center (SOC)
U.S. Citizen required
Ability to obtain and maintain Top Secret/SCI security clearance and DHS Fitness
Must be able to work varying hours of 8–12 hours to support 24/7/365 operations
Must be able to pass a background check
Skilled in utilizing Amazon Connect
Demonstrated knowledge of customer service techniques and service desk or call center support
Experience with ServiceNOW or Remedy
High proficiency in Microsoft Office, including Word, Excel, and PowerPoint
Ability and willingness to learn new tools and technologies

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off