Program Manager

Cayuse Holdings

. Plan, execute, and oversee programs aligned with organizational objectives and client requirements .

Posted 10/14/2026full-timeAlbuquerque • New Mexico • United StatesMid-LevelSenior💰 $115,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong IT program management capabilities, including resource allocation, risk management, and stakeholder coordination, while ensuring compliance with federal IT contracts and maintaining high-quality service standards. Proven leadership in managing dispersed teams and improving operational processes in alignment with organizational objectives.

Highest-signal resume keywords

IT Program ManagementFederal IT Contracts FamiliarityAdvanced IT Service Management ToolsResource AllocationLeadership and Team Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementRisk ManagementProcess ImprovementTicketing Platforms ProficiencyKnowledge-Based Platforms Proficiency

Soft Skills

Cultural CompetencyCustomer RelationsTeam CoordinationEffective Communication

Tools & Technologies

MS OfficeWordOutlookPowerPointExcel

Certifications & Qualifications

NACI (National Agency Check with Inquiries)

Industry Keywords

IT ServicesCompliance StandardsOperational Check-InsIncident ResponseService Level Agreements (SLAs)

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Plan, execute, and oversee programs aligned with organizational objectives and client requirements
Direct and coordinate all aspects of contract performance
Ensure IT services meet quality, timeliness, and compliance standards
Manage a dispersed team of on-site IT technicians providing field support to BOS and ERC locations nationwide
Monitor daily ticket resolution and performance metrics to ensure SLAs are met
Conduct operational check-ins, prioritize incidents, and allocate resources across geographically dispersed locations
Make decisions regarding issue escalation, incident response, and resource reallocation
Collaborate with ERC leads and Field Support Managers to prioritize tasks and complete service requests efficiently
Identify operational bottlenecks and propose process improvements
Coordinate cross-functional teams, resources, timelines, budgets, and deliverables
Report to the Senior Program Manager and Managing Director
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree (or higher) in IT, Computer Science, Business Admin, Project Management, or a closely related field
Minimum of 5 years of relevant IT program management
Familiarity with federal IT contracts
Proficiency with ticketing and knowledge-based platforms
Must obtain and maintain a favorable adjudicated NACI (National Agency Check with Inquiries)
Must be able to pass a background check
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel
Proven ability to lead daily stand-ups, prepare executive-level reports, engage with Government Technical Monitors (GTMs) and CORs, and maintain positive customer relations
Advanced proficiency in IT service management tools
Strong project and program management skills, including resource allocation, risk management, stakeholder coordination, and process improvement
Excellent leadership and team management abilities
Cultural competency and sensitivity to work effectively in tribal communities and environments
Must be able to work onsite in the main office
Must be physically and mentally able to perform duties for extended periods of time
Must be able to use a computer and office productivity tools with sufficient speed
Must be able to establish a productive and professional workspace
Must be able to sit for long periods looking at a computer screen
May be asked to work outside normal business hours and travel for business or professional development

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off
Flexible schedule may include holidays
Business travel or professional development opportunities