Senior Computer User Support Specialist

Cayuse Holdings

. Provide advanced technical, operational, and training support for PC desktop hardware, output devices, and standard software packages .

Posted 10/27/2026full-timeAnchorage • Alaska • United StatesSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing advanced technical support for PC hardware and software, including installation, configuration, and troubleshooting. Proficient in user training and compliance with IT policies in a government environment.

Highest-signal resume keywords

IT Technical Support Experience8570 Information Assurance CertificationMicrosoft Windows 10 and 11 SupportServiceNow ExperienceEnd-User Support in Government Environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PC Hardware InstallationSoftware ConfigurationTroubleshootingIncident ResolutionMicrosoft Office 2013 and 365 ProficiencyPrinter and Multifunction Device SupportLifecycle Replacement PlanningNetwork Performance EvaluationConfiguration ManagementUser Assistance

Soft Skills

Exceptional Communication SkillsProblem-Solving SkillsAbility to Manage Multiple TasksCustomer Urgency ResponseTeam Collaboration

Tools & Technologies

ServiceNowMicrosoft WindowsMicrosoft OfficeAdobe ToolsetsTicketing Systems

Certifications & Qualifications

8570 IA Baseline Certification8570 IA Computing Environment Certification

Industry Keywords

IT Support PracticesGovernment EnvironmentCompliance with IT PoliciesEnd-User Device Wellness ChecksIT Equipment Disposal Training

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Provide advanced technical, operational, and training support for PC desktop hardware, output devices, and standard software packages
Install, configure, and test desktops, laptops, output devices, and peripherals
Configure operating systems, apply baseline images, set system parameters, and follow security and configuration policies
Install, configure, and validate application software, including version checks, license verification, patches, and updates
Troubleshoot PC, output device, and peripheral incidents through hardware and software diagnostics
Coordinate and track hardware repairs and replacements with vendors, maintenance providers, and internal stakeholders
Resolve desktop and output-device issues involving end users and LAN components, escalating to network or system administrators when appropriate
Evaluate and optimize system configurations, software deployments, and desktop standards
Document incidents, resolutions, configuration changes, and installation procedures in ticketing or knowledge management systems
Provide user training and one-on-one assistance on hardware, software, peripherals, best practices, and basic troubleshooting
Assist with standard operating procedures, checklists, and support documentation
Deploy to client program field offices for IT infrastructure and end-user device wellness checks
Conduct network performance evaluations and check conference room equipment
Ensure compliance with client IT policies
Assist with IT equipment disposal training
Support onsite personnel with IT issue ticketing
Perform other duties as assigned
Reports to the Program Manager

Requirements

What you’ll need

Associate’s degree (AA/AS) from an accredited college in a related discipline, or equivalent combination of education and related experience
A minimum of eight (8) years of professional, directly applicable IT technical support experience
Current 8570 Information Assurance (IA) Baseline Certification at IAT Level I (e.g., A+ CE, Network+ CE, SSCP, CCNA-Security)
Current 8570 IA Computing Environment (CE) certification
Experience providing end-user support in a government environment
Comprehensive knowledge of IT technical support practices, including incident resolution, problem management, and user assistance
Demonstrated knowledge of lifecycle replacement of IT equipment, including planning, deployment, and decommissioning activities
Hands-on experience supporting Microsoft Windows 10 and Windows 11 in an enterprise environment
Proficiency supporting Microsoft Office 2013 and Office 365 productivity suites
Experience using ServiceNow or a similar IT service management/ticketing system for incident and request handling
Experience installing, configuring, and maintaining enterprise printer and multifunction devices, including Xerox, Lexmark, HP, and Ricoh platforms
Standard work schedule is Monday through Friday, with an eight (8) hour shift between 6:00 a.m. and 6:00 p.m. local time; infrequent after-hours support may be required based on mission needs
Ability to obtain and maintain an Interim Secret clearance prior to start, with eligibility to retain the required security clearance for the duration of employment
Must be able to pass a background check
Must possess problem-solving skills
Exceptional communication skills, both oral and written
Ability to respond effectively to customers with a sense of urgency
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time
Ability to forge new relationships, individual and teaming in nature
Must be a self-starter, able to work independently and as part of a team
Must be physically and mentally able to perform duties for extended periods
Ability to use a computer and other office productivity tools with sufficient speed to meet position demands
Occasionally lift and carry equipment weighing up to 50 pounds
Crawl under desks or reach into confined spaces as needed
Able to sit for long periods while looking at a computer screen
May be asked to work a flexible schedule, including holidays
May be asked to work outside normal business hours

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off
May be asked to travel for business or professional development purposes