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Customer Care Specialist, German, English
CB Talents Academy. Handle customer interactions professionally via phone, email, and live chat .
About the role
Key responsibilities & impact- Handle customer interactions professionally via phone, email, and live chat
- Maintain accurate documentation and customer records using CRM systems
- Collaborate with internal teams
- Escalate complex issues when needed
- Identify and act upon organic cross-selling and upselling opportunities
- Complete structured onboarding training
Requirements
What you’ll need- Advanced/C1–C2 level in spoken and written German
- Minimum B2 level in English for internal communication
- Ability to regularly commute to the District 4 office in Bucharest 3 days per week
- Strong communication, active listening, patience, empathy, and proactive, solution-oriented approach
- Good computer literacy
- Knowledge of MS Office
- Familiarity with CRM tools
- Prior customer service experience or strong readiness to handle multi-channel customer care and sales
- Monday–Friday availability, 09:00–18:00
- Full-time, permanent employment
Benefits
Comp & perks- Hybrid / setup allowance: 400 RON net per month
- Meal vouchers: 25 RON per worked day, loaded monthly onto a Pluxee card
- Performance bonuses based on CSAT and service quality KPIs
- Additional commission through cross-selling and upselling opportunities
- 25% premium bonus for rare overtime
- Paid 1-week structured onboarding training
- Hybrid work model: 3 days on-site and 2 days remote per week
- No weekend shifts required