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Dutch-Speaking Customer Support Specialist
CB Talents Academy. Assist customers with account funding, transaction history, product details, and protection policies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on negotiation, problem-solving, and effective communication in both Dutch and English. Proficient in managing multi-queue contact systems and providing tailored support to diverse customer needs.
Highest-signal resume keywords
Fluent Dutch (C1/C2)Strong Business English (B2+)Negotiation SkillsCustomer Service ExperienceProficient in MS Office
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceNegotiationProblem-SolvingActive ListeningPriority Management
Soft Skills
Independent Problem-SolvingEffective Communication
Tools & Technologies
Multi-Queue Communication SystemsPC-Based Internet Applications
Industry Keywords
FintechCall CenterRetailHospitality
About the role
Key responsibilities & impact- Assist customers with account funding, transaction history, product details, and protection policies
- Handle inbound and outbound inquiries
- Negotiate payment plans
- Resolve collection-related questions
- Secure promises to pay
- Guide vulnerable customers
- Offer insolvency support
- Route accounts to specialized teams when needed
- Maintain detailed account notes
- Schedule call-backs
- Manage multi-queue contact systems efficiently
- Provide high-quality support and payment solutions to international customers across voice and written channels
Requirements
What you’ll need- Native or fluent Dutch (C1/C2)
- Strong business English (B2+)
- Residing in Portugal or willing to relocate to Portugal with company support
- 1–2 years in customer service, retail, hospitality, fintech, or call center environments (preferred)
- Strong negotiation skills
- Active listening skills
- Priority management abilities
- Independent problem-solving abilities
- Proficient in MS Office
- Comfortable navigating PC-based internet applications and multi-queue communication systems
- Submit CV in English
Benefits
Comp & perks- Welcome Bonus: €2,000 total (€166.66/month added to your pay during your first year)
- Meal Allowance: €7.63 net per working day (~€160+ tax-free extra monthly)
- Complexity Bonus: €80/month
- Weekends off
- 100% remote work
- Comprehensive relocation support and assistance for candidates moving to Portugal