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French Customer Support Specialist
CB Talents Academy. Handle inbound and outbound customer inquiries via telephone and back-office digital channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in French at C1 or C2 level, with strong communication and empathy skills to effectively address customer inquiries and provide tailored solutions. Proficient in multitasking across digital platforms and specialized software to enhance customer experience and support sales initiatives.
Highest-signal resume keywords
Fluency In French (C1/C2)Customer Support ExperienceStrong Computer LiteracyOutstanding Communication SkillsSolution-Driven Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
High EmpathyProfessional Objection Handling
Tools & Technologies
Digital PlatformsSpecialized SoftwareIT Databases
Industry Keywords
Inbound Customer InquiriesOutbound Customer InquiriesSales SupportCall Center ExperienceAdvisory Roles
About the role
Key responsibilities & impact- Handle inbound and outbound customer inquiries via telephone and back-office digital channels
- Identify customer needs, address concerns, and suggest tailored solutions
- Handle objections professionally and provide a high-quality customer experience
- Support sales-related queries and product promotions according to project goals
- Multitask across digital platforms, specialized software, and IT databases
Requirements
What you’ll need- C1 or C2 level fluency in French, written and spoken, mandatory
- Must already reside in Portugal
- Strong standard computer literacy and software skills
- Outstanding communication skills, high empathy, and a solution-driven mindset
- Availability to work 40 hours per week within rotational shifts from 7:00 AM to 7:00 PM, Monday to Saturday
- Previous experience in customer support, call centers, sales, or advisory roles is a strong plus
Benefits
Comp & perks- Guaranteed Productivity Bonus: €100 per month for your first 6 months
- Attendance Bonus: Extra incentives for reliability and commitment
- Meal Allowance: Approx. €126 per month, paid in cash
- Exclusive discounts across banking, healthcare, sports, fashion, and leading retail brands
- Formal employment contract from the first day of training
- Paid professional training
- Option to transition to work-from-home after 3–4 months, based on performance
- Career progression opportunities into leadership, quality assurance, or specialty roles
- Modern, state-of-the-art office setting