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French Customer Support Specialist
CB Talents Academy. Assist customers warmly and efficiently via telephone and back-office digital channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in French at C1 or C2 level, providing exceptional customer support through effective communication and tailored solutions. Proficient in utilizing various digital platforms and specialized software to enhance customer experience and support sales initiatives.
Highest-signal resume keywords
Fluency In French (C1/C2)Customer Support ExperienceOutstanding Communication SkillsSolution-Driven MindsetComputer Literacy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
High EmpathyProfessional Objection Handling
Tools & Technologies
Digital PlatformsSpecialized SoftwareIT Databases
Industry Keywords
Customer ExperienceCall CenterSales SupportAdvisory Roles
About the role
Key responsibilities & impact- Assist customers warmly and efficiently via telephone and back-office digital channels
- Identify customer needs, address concerns, and suggest effective, tailored solutions
- Handle objections professionally and provide a top-tier customer experience
- Support sales-related queries and product promotions according to project goals
- Multi-task across various digital platforms, specialized software, and IT databases
Requirements
What you’ll need- C1 or C2 level fluency in French (both written and spoken) is mandatory
- Must already be residing in Portugal
- Strong standard computer literacy and software skills
- Outstanding communication skills, high empathy, and a solution-driven mindset
- Flexible to work 40 hours per week within the rotational shift window
- Previous experience in customer support, call centers, sales, or advisory roles is a strong plus
Benefits
Comp & perks- Guaranteed Productivity Bonus: €100 per month for your first 6 months
- Attendance Bonus: Extra incentives for reliability and commitment
- Meal Allowance: Approx. €126 per month (paid in cash)
- Exclusive Discounts: Access to exclusive partnerships across banking, healthcare, sports, fashion, and leading retail brands
- Contract from Day 1: Formal employment contract starting right from your first day of training
- Paid Professional Training: Full initial training to prepare you thoroughly for success
- Hybrid / Remote Flexibility: Option to transition to work-from-home after 3–4 months, based on performance
- Career Growth: Clear progression opportunities into leadership, quality assurance, or specialty roles
- Modern Worksite: Work in a dynamic, state-of-the-art office setting in historic Guimarães