French Level 3 IT Support Specialist

CB Talents Academy

. Handle third-line technical support inquiries and complex issues unresolved at Tier 2 via inbound calls and live chat .

Posted 10/22/2026full-timeLisbon • PortugalMid-LevelSenior💰 €998 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and resolving complex software issues while providing high-quality support to French-speaking clients. Proficient in utilizing tools like MySQL and Postman to analyze technical anomalies and improve operational processes.

Highest-signal resume keywords

Fluent French (C2 Level)Strong Troubleshooting SkillsMySQL KnowledgePostman ExperienceExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingProblem-SolvingData Accuracy VerificationTyping CapabilitiesSoftware Bug Analysis

Soft Skills

Service OrientationConflict ResolutionTeam PlayerWillingness to LearnFlexibility

Tools & Technologies

MySQLPostmanSlackMS Office

Industry Keywords

Technical SupportFinancial Management SoftwareSMEsInbound CallsLive Chat

Tech Stack

Tools & technologies

MySQL

About the role

Key responsibilities & impact

Handle third-line technical support inquiries and complex issues unresolved at Tier 2 via inbound calls and live chat
Perform deep-dive analysis of application errors, software bugs, and technical anomalies
Check and verify client information in databases to prevent errors and ensure data accuracy
Propose actionable ideas and operational improvements to leadership based on technical incidents
Assist end-users with troubleshooting complex features and guide software usage within performance standards
Attend and actively participate in company training and development programs
Provide high-quality assistance to French-speaking business clients via inbound phone calls, chat, and email
Support an innovative financial and accounting management software platform for SMEs

Requirements

What you’ll need

Fluent French at native/C2 level
English at B2 level or higher
Strong troubleshooting and problem-solving skills with software/IT applications
Knowledge or experience with MySQL, Postman, Slack, and MS Office
Excellent verbal and written communication skills
Strong service orientation and conflict resolution abilities
Strong team-player skills and willingness to learn
Flexibility and ability to manage complex support tickets efficiently
Fast and accurate typing capabilities
Ability to work full-time, 40 hours per week, Monday to Friday between 08:00 and 17:30
Attendance at one quarterly office visit in the Porto/Vila Nova de Gaia area
Participation in 12 business days of paid onboarding conducted in English

Benefits

Comp & perks

Paid onboarding and comprehensive training
Training allowance of 185.60 EUR net per week during the 12-business-day pre-contract training period
Meal allowance of 154.00 EUR per month via tax-exempt meal card
Comprehensive health insurance from Day 1 of employment
Paid holidays according to Portuguese labor law: up to 20 days in the first year prorated and 22 annual leave days in subsequent full years
Remote working model
State-of-the-art office facilities available for team days
Dedicated room in a shared company apartment valued at 200.00 EUR per month with the housing option
Initial 12-month contract with a path to permanent employment
13th and 14th month allowances