French Level 3 IT Support Specialist

CB Talents Academy

. Handle third-line technical support inquiries and complex issues unresolved at Tier 2 via inbound calls and live chat .

Posted 10/22/2026full-timePorto • PortugalMid-LevelSenior💰 €998 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex software issues and providing high-quality technical support in both French and English. Proficient in utilizing advanced technical tools for financial and accounting management software while ensuring data accuracy and operational improvements.

Highest-signal resume keywords

Native Or Near-Native French (C2 Level)Strong Troubleshooting SkillsMySQL KnowledgePostman ExperienceExcellent Verbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Software IssuesApplication Error AnalysisData Accuracy VerificationTyping CapabilitiesConflict Resolution

Soft Skills

Service OrientationTeam PlayerFlexibilityOpen To LearningProblem-Solving

Tools & Technologies

MySQLPostmanSlackMS OfficeFinancial And Accounting Management Software

Industry Keywords

Technical SupportInbound CallsLive ChatSoftware BugsOperational Improvements

Tech Stack

Tools & technologies

MySQL

About the role

Key responsibilities & impact

Handle third-line technical support inquiries and complex issues unresolved at Tier 2 via inbound calls and live chat
Perform deep-dive analysis of application errors, software bugs, and technical anomalies
Check and verify client information in the database to prevent errors and ensure data accuracy
Propose actionable ideas and operational improvements to leadership based on technical incidents
Assist end-users in troubleshooting complex features and guide them through software usage within performance standards
Attend and actively participate in company training and development programs
Provide high-quality assistance via inbound phone calls, chat, and email
Work with advanced technical tools supporting a financial and accounting management software platform for SMEs

Requirements

What you’ll need

Native or near-native French (C2 level) and English at B2 level or higher
Strong troubleshooting and problem-solving skills with software/IT applications
Knowledge or experience with MySQL, Postman, Slack, and MS Office
Excellent verbal and written communication skills
Strong service orientation and conflict resolution abilities
Strong team player, open to learning, flexible, and capable of managing complex support tickets efficiently
Fast and accurate typing capabilities
Availability for full-time work, 40 hours per week, Monday to Friday between 08:00 and 17:30
Ability to attend one quarterly office visit in the Porto / Vila Nova de Gaia area

Benefits

Comp & perks

Paid onboarding and comprehensive training
Training allowance of 185.60 EUR net per week during the 12-business-day pre-contract training period
Meal allowance of 154.00 EUR per month via tax-exempt meal card
Comprehensive health insurance from Day 1 of employment
Paid holidays according to Portuguese labor law: up to 20 days in the first year prorated and 22 annual leave days in subsequent full years
Remote working model
State-of-the-art office facilities available for team days
Dedicated room in a shared company apartment valued at 200.00 EUR per month for the housing option
13th and 14th month allowances
Initial 12-month contract with a path to permanent employment