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CB Talents Academy

IT Helpdesk, French

CB Talents Academy

. Take over escalated tickets, chats and video calls that L2 could not close .

Posted 11/1/2026contractPortugalMid-LevelSenior💰 €776 - €998 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting application errors and handling escalated customer support tickets, with a strong focus on MySQL database analysis and effective communication in both French and English.

Highest-signal resume keywords
Fluent FrenchMySQL/SQLPostmanStrong Troubleshooting SkillsCustomer Focus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
MySQLSQLTroubleshootingTicket HandlingApplication Error Diagnosis
Soft Skills
Clear CommunicationWillingness To Learn
Tools & Technologies
PostmanSlackMS Office
Industry Keywords
FintechAccounting AutomationSME Support

Tech Stack

Tools & technologies
MySQLSQL

About the role

Key responsibilities & impact
  • Take over escalated tickets, chats and video calls that L2 could not close
  • Reproduce, analyse and diagnose application errors
  • Check customer data directly in the MySQL database to identify source errors
  • Use Postman, Slack and the support team to determine root causes
  • Propose management improvements based on observed incidents
  • Participate in the company's ongoing training and development programmes
  • Support a French fintech platform that automates accounting and finance for SMEs

Requirements

What you’ll need
  • Fluent French
  • English B2
  • Working knowledge of MySQL/SQL, Postman, Slack and MS Office
  • Strong troubleshooting and ticket-handling skills
  • Clear written and spoken communication
  • Customer focus
  • Willingness to learn

Benefits

Comp & perks
  • Paid training: 12 working days, 8h/day, in English, €185.60 net/week
  • Health insurance from day one
  • 20 days holiday in year one (pro-rata), 22 days afterwards
  • Remote work from Portugal
  • One on-site day per quarter at the Porto / Vila Nova de Gaia office
  • Optional housing package / €200 housing benefit-in-kind
  • Meal allowance (€7/day)
  • Christmas allowance
  • Holiday allowance
  • Permanent contract for employment beyond 2 years