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CB Talents Academy

IT Support Technician, French

CB Talents Academy

. Support a French fintech platform that automates accounting and finance for SMEs .

Posted 11/1/2026contractLisbon • PortugalMid-LevelSenior💰 €776 - €998 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting application errors and managing customer support for a fintech platform, with a strong focus on MySQL database analysis and effective communication in both French and English.

Highest-signal resume keywords
Fluent FrenchMySQL/SQLPostmanStrong Troubleshooting SkillsCustomer Focus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
MySQLSQLTroubleshootingTicket HandlingApplication Error Diagnosis
Soft Skills
Clear CommunicationWillingness To Learn
Tools & Technologies
PostmanSlackMS Office
Industry Keywords
FintechSME AccountingCustomer Support

Tech Stack

Tools & technologies
MySQLSQL

About the role

Key responsibilities & impact
  • Support a French fintech platform that automates accounting and finance for SMEs
  • Take over escalated tickets, chats and video calls that L2 could not close
  • Reproduce, analyse and diagnose application errors
  • Check customer data directly in the MySQL database to identify errors at the source
  • Use Postman, Slack and the support team to determine root causes
  • Propose improvements to management based on observed incidents
  • Participate in ongoing training and development programmes

Requirements

What you’ll need
  • Fluent French
  • English B2
  • Working knowledge of MySQL/SQL, Postman, Slack and MS Office
  • Strong troubleshooting and ticket-handling skills
  • Clear written and spoken communication
  • Customer focus
  • Willingness to learn

Benefits

Comp & perks
  • Paid training: 12 working days, 8h/day, in English, €185.60 net/week
  • Health insurance from day one
  • Remote work from Portugal
  • One on-site day per quarter at the Porto / Vila Nova de Gaia office
  • 20 days holiday in year one (pro-rata), 22 days afterwards
  • Optional housing package / €200 housing benefit-in-kind
  • Meal allowance (€7/day)
  • Christmas allowance
  • Holiday allowance
  • Permanent contract for employment beyond 2 years