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CB Talents Academy

IT Support Technician, French

CB Talents Academy

. Take over escalated tickets, chats and video calls that L2 couldn't close .

Posted 11/1/2026contractPortugalMid-LevelSenior💰 €998 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong troubleshooting and ticket-handling skills while effectively communicating with customers in both French and English. Proficient in MySQL and familiar with tools like Postman and Slack to diagnose and resolve application errors.

Highest-signal resume keywords
Fluent FrenchEnglish B2MySQL/SQLPostmanStrong Troubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
MySQLSQLTroubleshootingTicket HandlingApplication Error Diagnosis
Soft Skills
Clear CommunicationCustomer FocusWillingness To Learn
Tools & Technologies
PostmanSlackMS Office
Industry Keywords
FintechAccounting AutomationFinance for SMEs

Tech Stack

Tools & technologies
MySQLSQL

About the role

Key responsibilities & impact
  • Take over escalated tickets, chats and video calls that L2 couldn't close
  • Reproduce, analyse and diagnose application errors
  • Check customer data directly in the MySQL database to catch errors at the source
  • Use Postman, Slack and the support team to identify root causes
  • Propose improvements to management based on observed incidents
  • Participate in ongoing training and development programmes
  • Support a French fintech platform that automates accounting and finance for SMEs

Requirements

What you’ll need
  • Fluent French
  • English B2
  • Working knowledge of MySQL/SQL, Postman, Slack and MS Office
  • Strong troubleshooting and ticket-handling skills
  • Clear written and spoken communication
  • Customer focus
  • Willingness to learn

Benefits

Comp & perks
  • Remote work from Portugal
  • One on-site day per quarter at the Porto / Vila Nova de Gaia office
  • Relocation support
  • Paid training: 12 working days, 8h/day, in English
  • Health insurance from day one
  • 20 days holiday in year one (pro-rata), 22 days afterwards
  • Meal allowance (€7/day)
  • Optional housing package / €200 housing benefit-in-kind
  • 12-month fixed-term contract; permanent contract for employment beyond 2 years