Portuguese Customer Support Specialist

CB Talents Academy

. Assist Portuguese-speaking customers with inquiries via chat, email, or phone .

Posted 9/28/2026full-timePorto • PortugalMid-LevelSenior💰 €920 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in Portuguese and B2 level English, providing exceptional customer service through effective communication. Capable of working flexible, rotational shifts in a hybrid environment.

Highest-signal resume keywords

Fluent PortugueseB2 EnglishStrong Communication SkillsCustomer-First MindsetRotational Shift Availability

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Friendly ServiceEfficient ServiceCollaborative Teamwork

Industry Keywords

Customer InquiriesHybrid ScheduleOn-Site WorkRemote WorkDaytime Shifts

About the role

Key responsibilities & impact

Assist Portuguese-speaking customers with inquiries via chat, email, or phone
Deliver high-quality, friendly, and efficient service
Work collaboratively within a supportive, energetic team environment
Work daytime shifts on-site and the last shift (18:00 to 03:00) 100% remotely from home
Cover a rotational schedule from Monday to Sunday, between 08:00 and 03:00

Requirements

What you’ll need

Native or fluent level in Portuguese (spoken and written)
B2 English
Strong communication skills and a customer-first mindset
Ability to work rotational shifts, including nights and weekends
Ability to work in Porto, Portugal under the hybrid schedule

Benefits

Comp & perks

Monthly Allowance: €110.00 / month (paid 12 times per year)
Meal Allowance: €7.90 per working day
Additional bonuses for night and weekend coverage
Hybrid work setup with remote work on late shifts
2 rotational days off per week