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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing customer experience strategies that align with organizational goals, leveraging analytics and client feedback to drive improvements. Proven leadership in building customer success teams and fostering a client-centric culture across various business functions.
Highest-signal resume keywords
Customer Experience Strategy DevelopmentClient Success LeadershipData-Driven Decision MakingInterpersonal Communication SkillsProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Experience AnalyticsPerformance MetricsClient Feedback AnalysisStrategic ThinkingProblem-SolvingDecision-Making
Soft Skills
Relationship BuildingNetworkingInfluencing Skills
Industry Keywords
Client AdvocacyProfessional ServicesClient-Centric ApproachContinuous Process ImprovementClient Retention
About the role
Key responsibilities & impact- Lead the development and execution of Cherry Bekaert’s enterprise-wide customer experience strategy
- Create a consistent and seamless client experience across channels and touchpoints
- Build and develop the Firm’s customer success strategy and team
- Provide leadership, coaching, mentoring, professional development, and ongoing performance feedback
- Collaborate across client-facing and business functions to embed a client-centric approach throughout the customer journey
- Develop feedback channels with client-facing teams and translate insights into actionable improvements across marketing, branding, sales, and service delivery
- Collaborate with Industry Leaders and Regional Market Leaders to advance client-centric strategies
- Measure the impact and return on investment of customer experience initiatives
- Identify opportunities for continuous process improvement, increased efficiency, client retention, and profitable growth
- Develop and implement a customer experience analytics strategy using technology, reporting, client feedback, and performance metrics such as NPS
Requirements
What you’ll need- Bachelor’s degree
- 6+ years of experience in client experience, customer success, client advocacy, marketing, recruiting, consulting, or a related client-focused function within a professional services organization
- Demonstrated ability to develop and execute customer experience strategies aligned with broader organizational goals
- Strong strategic thinking, analytical, problem-solving, and decision-making capabilities
- Strong interpersonal, relationship-building, networking, communication, and influencing skills, including the ability to work effectively with senior leadership
- Data-driven mindset with the ability to use analytics, client feedback, and technology to identify opportunities and guide customer experience improvements
- Ability to lead from the end-user perspective and translate client needs into scalable programs, processes, and experiences
- Eligibility to work in the United States
- Must not require work sponsorship
Benefits
Comp & perks- Annual bonus
- Medical, dental, and vision care
- Disability and life insurance
- Generous Paid Time Off
- Retirement plans
- Paid Care Leave
- Comprehensive, high-quality benefits program
- Competitive compensation and total rewards package
- Professional development and career growth opportunities
- Flexible work arrangements
- Opportunities to connect and learn from professionals from different backgrounds and cultures