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About the role
Key responsibilities & impact- Manage day-to-day services for an assigned block of accounts under direct supervision
- Provide account management and technical support for UKG products and the Centrally HR product
- Serve as the primary client point of contact
- Assist clients with system navigation and troubleshoot issues
- Collaborate with team members to ensure client success and consistent service delivery
- Deliver timely resolutions and customer-focused commitments
- Anticipate client needs and recommend solutions, resources, and process improvements
- Troubleshoot complex system issues by gathering information, identifying patterns, and determining effective solutions
- Collaborate with internal teams and escalate client concerns when appropriate
- Communicate technical concepts clearly and professionally
- Build strong client relationships
- Lead client meetings, presentations, and regular check-ins
- Identify opportunities to improve system functionality and client satisfaction
- Conduct system audits to ensure data accuracy, integrity, and compliance
- Maintain software data integrity and quality
- Manage multiple priorities, deadlines, and client requests
- Handle high volumes of client cases, emails, and phone calls
Requirements
What you’ll need- High School Diploma or GED equivalent required
- 3 years of experience in industry or related field
- Strong oral and written communication skills with all levels of an organization, internally and externally
- Must obtain and preserve required licenses/certifications as required
- Proficient use of applicable technology
- Ability to work in a team environment as well as independently
- Travel based on client and business needs
- Minimum 1-2 years of payroll experience
- Experience in HRIS or Human Capital Management software preferred
- Experience supporting HR, payroll, timekeeping, or business software systems preferred
- Experience with UKG Ready Talent is a plus
- Previous experience in a client service, account management, or system integration environment