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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network hardware maintenance, technical support, and asset management while ensuring timely service delivery and effective communication with clients. Capable of managing multiple tasks and projects while adhering to SLAs and maintaining a high level of customer service.
Highest-signal resume keywords
Network Hardware MaintenanceTechnical SupportAsset ManagementProblem-Solving AbilitiesEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Connectivity InstallationTroubleshooting Voice, Data, and AV HardwareIMAC Task ManagementTicket ManagementEquipment PackagingInventory ManagementService Call SchedulingDocumentation UsageClient TrainingPhysical Equipment Handling
Soft Skills
Attention to DetailTime ManagementOrganizational SkillsIndependent WorkCollaborative Work
Certifications & Qualifications
Associate's Degree or Equivalent Experience
Industry Keywords
Customer ServiceBranch Office SupportVendor Site SupportSLA ComplianceOn-Call Support
About the role
Key responsibilities & impact- Support Edward Jones branch offices, vendor sites, and home FA locations within the assigned territory
- Install, upgrade, and maintain primary and backup branch connectivity and site infrastructure
- Maintain network hardware, computers, telephones, printers, and cabling
- Manage maintenance, IMAC tasks, and related projects while meeting SLAs, rollout schedules, and deadlines
- Provide backup coverage for neighboring service areas
- Monitor and manage the ticket queue through resolution in accordance with SLAs
- Schedule ETA commitments and complete service calls safely and on time
- Update tickets with dates, times, resolution codes, hardware usage, and other details
- Perform asset management transactions, equipment packaging, and shipping-log updates
- Provide technical support with minimal disruption to client operations
- Maintain inventory of required parts and tools
- Use documentation and tools for on-site and remote repairs
- Schedule and coordinate maintenance for company vehicles
- Troubleshoot, repair, and upgrade voice, data, and AV hardware
- Operate a company vehicle for work assignments
- Provide client training on newly implemented systems
- Provide customer service and participate in additional projects
- Carry and respond to a company-issued cellphone for on-call support
Requirements
What you’ll need- Associate’s degree from an accredited college, technical school, or university, or two (2) years of related experience, or an equivalent combination of education and experience totaling two (2) years
- Reside within the assigned territory
- Reliable high-speed internet access
- Ability to read and review information on computer monitors for prolonged durations
- Physical ability to walk, sit, stand, bend, squat, crawl, climb, twist, kneel, reach, grip, lift, and transport equipment, including in confined spaces
- Strong problem-solving abilities and attention to detail
- Effective communication with technical and non-technical audiences
- Time management and organizational skills
- Ability to work independently and collaboratively
- Ability to operate a company vehicle
- Ability to travel regularly up to 3 hours one way to assigned branch locations
Benefits
Comp & perks- Company-provided vehicle for territory service calls
- One week of technical training shortly after start date
- Company-issued cellphone for on-call support as required
- Hybrid work arrangement
- Reliable high-speed internet access for work-related tasks