Field Service Technician – Network Solutions

CBIZ

. Support Edward Jones branch offices, vendor sites, and home financial-advisor locations within the assigned territory .

Posted 11/3/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in maintaining and troubleshooting network hardware, voice, data, and AV systems while ensuring minimal disruption to client operations. Capable of managing maintenance tasks, projects, and providing technical support effectively within established SLAs.

Highest-signal resume keywords

Network Hardware MaintenanceTechnical SupportProject ManagementProblem-Solving AbilitiesEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Infrastructure ManagementIMAC TasksAsset ManagementTroubleshootingEquipment PackagingSite Connectivity InstallationData and AV Hardware RepairInventory ManagementDocumentation UsageClient Training

Soft Skills

Attention to DetailTime ManagementOrganizational SkillsIndependent WorkCollaborative Work

Tools & Technologies

Company-Issued CellphoneHigh-Speed Internet AccessTicket Management SystemsRemote Repair ToolsMaintenance Scheduling Tools

Certifications & Qualifications

Associate's Degree or Equivalent Experience

Industry Keywords

Edward JonesBranch Office SupportVendor Site SupportOn-Call SupportService Level Agreements (SLAs)

About the role

Key responsibilities & impact

Support Edward Jones branch offices, vendor sites, and home financial-advisor locations within the assigned territory
Install, upgrade, and maintain primary and backup branch connectivity and site infrastructure
Maintain network hardware, computers, telephones, printers, cabling, and related equipment
Manage maintenance, IMAC (Install, Move, Add, Change) tasks, and projects while meeting SLAs, rollout schedules, and deadlines
Provide client training on newly implemented systems
Complete maintenance, project, and IMAC calls independently and within deadlines
Provide backup coverage for neighboring service areas
Monitor and manage the ticket queue through resolution in accordance with SLAs
Schedule ETA commitments and ensure safe, timely arrivals
Update tickets with dates, times, resolution codes, hardware usage, and other details
Perform asset-management transactions, equipment packaging, and shipping-log maintenance
Provide technical support with minimal disruption to clients’ operations
Maintain inventory of required parts and tools
Use documentation and tools for on-site and remote repairs
Schedule and arrange maintenance for company vehicles
Troubleshoot, repair, and upgrade voice, data, and AV hardware
Operate a company vehicle for work assignments
Participate in additional projects and related work as needed
Respond to company-issued cellphone on-call support as required

Requirements

What you’ll need

Associate’s degree from an accredited college, technical school, or university, or two (2) years of related experience, or an equivalent combination of education and experience totaling two (2) years
Reside within the assigned territory
Reliable high-speed internet access for work-related tasks
Ability to read and review information on computer monitors for prolonged durations
Physical ability to walk, sit, stand, bend, squat, crawl, climb, twist, kneel, and reach at ground level and overhead
Ability to hold and grip objects securely for extended periods
Ability to lift and transport equipment and work in various environments, including confined spaces
Strong problem-solving abilities and attention to detail
Effective communication with technical and non-technical audiences
Excellent time management and organizational skills
Ability to work independently and collaboratively
Ability to travel regularly up to 3 hours one way to Edward Jones branch locations within the assigned region
Ability to operate a company vehicle
Ability to provide on-call support using a company-issued cellphone

Benefits

Comp & perks

Company-provided vehicle for territory service calls
One week of technical training shortly after start date
Company-issued cellphone for on-call support as required
Hybrid workplace designation
Opportunities to participate in additional projects and related work