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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and field service operations, including installation, maintenance, and troubleshooting of network hardware and systems. Possesses strong problem-solving abilities and effective communication skills to deliver technical support and training to clients.
Highest-signal resume keywords
IT Support ExperienceNetwork Hardware TroubleshootingClient TrainingTime ManagementField Service Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Hardware InstallationSystem MaintenanceIMAC TasksAsset ManagementTechnical SupportAV Hardware RepairComputer Hardware ProficiencyCablingEquipment LiftingDocumentation Skills
Soft Skills
Problem-Solving AbilitiesEffective CommunicationOrganizational SkillsIndependent WorkTeam Collaboration
Tools & Technologies
Ticket Management SystemsRemote Repair ToolsJob Related ToolsCompany Vehicle OperationHigh-Speed Internet Access
Certifications & Qualifications
Valid Driver's LicenseAssociate's Degree or Equivalent Experience
Industry Keywords
Field ServiceSLA ComplianceClient OperationsInventory ManagementTechnical Documentation
About the role
Key responsibilities & impact- Support Edward Jones branch offices, vendor sites, and home FA locations within the assigned territory
- Install, upgrade, and maintain primary and backup branch connectivity and site infrastructure
- Service network hardware, computers, telephones, printers, and cabling
- Manage maintenance, IMAC (Install, Move, Add, Change) tasks, and various projects
- Ensure compliance with SLAs, rollout schedules, and deadlines
- Provide client training on newly implemented systems
- Travel up to 3 hours in one direction to branch locations within the assigned region
- Drive a company-provided vehicle to complete on-site service calls
- Work independently to complete maintenance, project, and IMAC calls within deadlines
- Provide backup coverage for neighboring service areas
- Monitor and manage the ticket queue through resolution in accordance with SLAs
- Schedule ETA commitments and ensure safe, timely arrival
- Update tickets with dates, times, resolution codes, hardware usage, and other details
- Perform Asset Management duties, including asset transactions, equipment packaging, and shipping logs
- Provide technical support with minimal disruption to client operations
- Maintain inventory of parts and tools for client visits
- Use documentation and tools for on-site and remote repairs
- Schedule and arrange maintenance for company vehicles
- Troubleshoot, repair, and upgrade voice, data, and AV hardware
- Operate a company vehicle for work assignments
- Provide customer service and participate in additional projects
- Carry and respond to a company-issued cellphone for on-call support as required
Requirements
What you’ll need- Associate's degree from accredited college or technical school OR two or more years IT and/or field service experience
- Able to use all related computer hardware and software
- Able to use job related tools
- Able to safely use step ladder
- Able to lift and/or move up to 100+ pounds of equipment
- Possess a valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle
- Provide documentation verifying a minimum age of 21 to meet company car insurance requirements
- Maintain residence in assigned territory
- Capable of reading and reviewing information on computer monitors for prolonged durations
- Maintain reliable high-speed internet access for work-related tasks
- Ensure a clean and safe environment for equipment repairs as needed
- Physically able to engage in extended periods of walking, sitting, and standing as required
- Perform physical activities such as bending, squatting, crawling, climbing, twisting, kneeling, and reaching at ground level and overhead
- Ability to hold and grip objects securely for extended periods
- Strong problem-solving abilities with keen attention to detail
- Effective communication skills for both technical and non-technical audiences
- Excellent time management and organizational skills to manage multiple tasks efficiently
- Ability to work independently and collaboratively as part of a team
- Physical ability to lift and transport equipment and perform tasks in various environments, including confined spaces