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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network hardware maintenance, technical support, and asset management while ensuring effective communication and problem-solving skills in a client-focused environment.
Highest-signal resume keywords
Network Hardware MaintenanceTechnical SupportAsset ManagementProblem-Solving AbilitiesEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Infrastructure InstallationTroubleshooting Voice, Data, and AV HardwareIMAC (Install, Move, Add, Change)Inventory ManagementEquipment PackagingTicket ManagementClient TrainingProject CoordinationTime ManagementPhysical Equipment Handling
Soft Skills
Attention to DetailOrganizational SkillsIndependent WorkCollaborative WorkEffective Communication
Tools & Technologies
Ticketing SystemsHigh-Speed Internet AccessCompany Vehicle Operation
Certifications & Qualifications
Associate’s Degree or Equivalent Experience
Industry Keywords
Branch ConnectivitySite InfrastructureService Area SupportOperational RequirementsClient Operations
About the role
Key responsibilities & impact- Install, upgrade, and maintain primary and backup branch connectivity and site infrastructure
- Support Edward Jones branch offices, vendor sites, and home FA locations within the assigned territory
- Maintain network hardware, computers, telephones, printers, cabling, and related infrastructure
- Complete maintenance, project, and IMAC (Install, Move, Add, Change) calls within deadlines
- Provide backup coverage for neighboring service areas
- Monitor and manage the ticket queue through resolution in accordance with SLAs
- Schedule ETA commitments and ensure safe, timely arrivals
- Update tickets with dates, times, resolution codes, hardware usage, and other details
- Perform asset management, equipment packaging, and shipping-log maintenance
- Provide technical support with minimal disruption to clients’ operations
- Maintain inventory of required parts and tools
- Troubleshoot, repair, and upgrade voice, data, and AV hardware
- Schedule and coordinate maintenance for company vehicles
- Provide client training on newly implemented systems
- Operate a company vehicle for work assignments
- Participate in additional projects and provide on-call support via company-issued cellphone
Requirements
What you’ll need- Associate’s degree from an accredited college, technical school, or university, or two (2) years of related experience, or an equivalent combination of education and experience totaling two (2) years
- Supports the Marion, NC territory and resides within the assigned territory to meet operational requirements
- Regular travel up to 3 hours in one direction to branch locations within the assigned region
- Reliable high-speed internet access for work-related tasks
- Ability to read and review information on computer monitors for prolonged durations
- Physical ability to walk, sit, stand, bend, squat, crawl, climb, twist, kneel, reach, hold and grip objects, and lift and transport equipment, including in confined spaces
- Strong problem-solving abilities and attention to detail
- Effective communication with technical and non-technical audiences
- Excellent time management and organizational skills
- Ability to work independently and collaboratively
- Ability to operate a company vehicle
Benefits
Comp & perks- Company-provided vehicle for territory service calls
- One week of technical training shortly after start date
- Company-issued cellphone for on-call support as required
- Temporary position with no set end date